Neil Mulcahy
Malden,MA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking mid-level opportunities to expand skills while facilitating company growth.
Overview
33
33
years of professional experience
Work History
Assistant General Manager and Associate Head Coach
American Hockey Academy And Boston Jr Terriers EHL
08.2023 - Current
- Managed bus transportation, hotel bookings, meals for three American Hockey Academy teams and Boston Jr Terriers Eastern Hockey League Team.
- Mentored and motivated team members to achieve challenging goals.
- Collaborated with Academy Coaches with the evaluation process and development of student athletes.
- Resolved problems promptly to reinforce and strengthen team culture.
- Presented and created video analysis breakdown and data analytics.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
Business Operations and Recruiter at Southern New
Hampshire University and Boston Hockey Academy
09.2018 - 08.2023
- Maintained updated knowledge through continuing education and advanced training.
- Adhered strictly to rules and regulations of activities department and district.
- Recruiting coordinator for prospective student athletes, working with admissions department for requirements and campus visits.
- Presented video analysis breakdown and data analytics.
- Planned strategies and selected optimal team lineups to execute game plans.
- Scheduled travel arrangements and meals for players and staff.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
Customer Service Specialist
Verizon Communications Inc
01.1991 - 03.2016
- Worked with management team on special projects.
- Sales and marketing of Verizon products and service.
- Provided high quality customer service by empathizing and acknowledging customer concerns and emotions.
- Processed and provisioned high speed internet lines, winback and FIOS orders.
- Communicated with outside splice technicians, central office technicians and engineers.
- Troubleshooted and analyzed Verizon orders and services to consistently offer quality service to meet performance benchmarks.
- Scheduled appointments and resolved customer complaints.
- Collections and negotiated payment plans for customers.
Education
Bachelor of Science - Business Management
SUNY Plattsburgh
Plattsburgh, NY12.1987
Skills
- Written and Verbal Communication
- Microsoft Office Suite all applications
- Excellent communication/interpersonal skills
- Detail oriented; able to work under minimum supervision
- Time Management and Data Analysis
- Multitasking and Prioritization
- Understanding Customer Needs
- Decision Making and Problem Resolution
- Call Centers and Project Management
Timeline
Assistant General Manager and Associate Head Coach
American Hockey Academy And Boston Jr Terriers EHL
08.2023 - Current
Business Operations and Recruiter at Southern New
Hampshire University and Boston Hockey Academy
09.2018 - 08.2023
Customer Service Specialist
Verizon Communications Inc
01.1991 - 03.2016
Bachelor of Science - Business Management
SUNY Plattsburgh
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