Summary
Overview
Work History
Education
Skills
Timeline
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Neil Norton

Sandy

Summary

Versatile and dynamic professional with a proven track record at Sunset Coffee Co. L.L.C., where I spearheaded menu revitalization and interior redesign, boosting customer satisfaction and profits. Expert in staff supervision and customer engagement, I excel in strategic planning and problem-solving, ensuring operational excellence and team leadership.

Overview

27
27
years of professional experience

Work History

Restaurant Owner

Sunset Coffee Co. L.L.C.
02.2008 - Current
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Supervised daily activities of restaurant and [Number] employees.
  • Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
  • Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
  • Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
  • Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Implemented effective inventory management systems to minimize waste and control food costs.
  • Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
  • Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.

Cable Technician

Pioneer Cable
12.2001 - 10.2006
  • Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Maintained safety standards during installations, reducing the incidence of workplace accidents.
  • Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
  • Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.
  • Troubleshot complex technical issues successfully while maintaining clear communication with clients throughout the process.
  • Assembled communication equipment such as wiring, switching equipment, and power apparatus.
  • Researched and evaluated new technologies for use in cabling and telecommunications systems.
  • Optimized cable routing layouts for improved signal quality and minimized interference issues.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.

EM3 (electrician)

U.S. Navy Active Duty
07.1997 - 11.2001
  • Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
  • Installed and wired electrical transformers, service panels, and circuit breakers.
  • Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
  • Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
  • Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
  • Performed routine and complex maintenance and repairs on various electrical equipment.
  • Stored and maintained power tools and equipment for each job.
  • Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.

Education

Associate of Science - Communication Design

Salt Lake Community College
Salt Lake City, UT
06-2008

High School Diploma -

Inter Mountain Christian School
Cottonwood Heights, UT
06-1996

Skills

  • Menu development
  • Staff Supervision
  • Business Planning
  • Customer Engagement
  • Small business operations
  • Business marketing
  • Staff hiring
  • Health Code Compliance
  • POS System Operation
  • Sales expertise
  • Labor Cost Controls
  • Marketing strategy implementation
  • Revenue Generation
  • Budget monitoring
  • Customer Service
  • Team Leadership
  • Quality Control
  • Problem-Solving
  • Employee Supervision
  • Anticipating Problems
  • Relationship Building
  • Reliable and Responsible
  • Coaching and Mentoring
  • Recruitment and hiring
  • Expense Tracking
  • Critical Thinking
  • Customer Retention
  • Quality Assurance
  • Delegating Assignments and Tasks
  • Purchasing
  • Budget Administration
  • Conflict Resolution
  • Strategic Planning
  • ServeSafe Manager
  • Building Maintenance

Timeline

Restaurant Owner

Sunset Coffee Co. L.L.C.
02.2008 - Current

Cable Technician

Pioneer Cable
12.2001 - 10.2006

EM3 (electrician)

U.S. Navy Active Duty
07.1997 - 11.2001

Associate of Science - Communication Design

Salt Lake Community College

High School Diploma -

Inter Mountain Christian School

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