Neil Padley
Connersville,IN
Summary
Proven leader with extensive experience in retail management, notably at Dollar Tree Stores, where I spearheaded operations and team development. Excelled in inventory management and customer service, enhancing store efficiency and client satisfaction. Skilled in staff training and mentoring, my approach boosted team productivity and morale, achieving significant improvements in store performance.
Overview
17
17
years of professional experience
Work History
Store Manager
Dollar Tree Stores
10.2017 - 08.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Dockworker
ABF Freight System
05.2002 - 09.2017
- Improved warehouse efficiency by organizing and maintaining a clean dock area.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Collaborated with team members to complete tasks efficiently, improving overall productivity.
- Prevented load shifting or damage by using bracing and strapping techniques.
Education
Diploma - General Studies
Lowell High School
Lowell, IN05.1986
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Inventory Management
- Store Merchandising
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Employee Training
- Inventory Control
- Recruitment and hiring
- POS Systems
- Goals and performance
- Team Building and Leadership
- Team motivation
- Recruiting and Hiring
- Operations Management
- Leadership Development
- Supply Ordering
- Policies and Procedures
- Store displays
- Staff Management
- Staff Supervision
- Sales expertise
- Employee Scheduling
- Accurate Cash Handling
Timeline
Store Manager
Dollar Tree Stores
10.2017 - 08.2019
Dockworker
ABF Freight System
05.2002 - 09.2017
Diploma - General Studies
Lowell High School