Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Neil Peddle

33 N Shawnee Drive, Park City,KS

Summary

Hardworking individual with a strong desire to learn new skills. Punctual and reliable with a willingness to assist others. Keen interest in IT & Computing, seeking opportunities to enhance knowledge.

Overview

18
18
years of professional experience

Work History

Key Holder Cashier

Dollar General
Park City, KS
09.2022 - Current
  • Ensuring the store was fully recovered and appropriately cleaned
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Assisted customers with product selection and resolving complaints.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Reconciled daily sales receipts against cash drawer for accuracy.
  • Organized backroom storage areas to maximize efficiency of space utilization.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.

Field Service Coordinator

Bybox
Wolverton, United Kingdom
06.2016 - 05.2019
  • Handle our field service engineers
  • Schedule 40-50 engineers daily routes appropriately
  • Register vacation requests and absentees and adjust accordingly
  • Introduce new engineers and ensure they were set up on our system providing the necessary assistance
  • In the event engineers were delayed or failed to attend, tasked with contacting the customer and rescheduling to the customer's requests
  • Negotiate engineers additional pay rates if a job was extended or if there is a specific request

Customer Service Representative

Bybox
Wolverton, United Kingdom
05.2013 - 02.2016
  • Processing approximately 50-70 calls daily on systems
  • Closing approximately 50-70 calls daily with our customers
  • Reply to email and phone questions from customers
  • Entrusted my own contract with a customer which included scheduling engineers at HSBC banks on a daily basis
  • Process these calls onto the system and close them with the customer
  • Schedule fully entrusted to me and I would communicate this daily to the customer
  • Daily conference review with the customer also

Inventory Management

Echo Ltd
Wolverton, United Kingdom
04.2007 - 12.2012
  • Daily stock counts and data input into the system
  • Deal with customers' inventory/stock queries and reporting
  • Performed stock audits around the country, including Central London
  • Goods Receipts and Parts picking, which gave me a better understanding of a warehouse environment
  • Call center representation, which included processing calls onto the system, and closing calls with the customers
  • Gained valuable experience in the use of spreadsheets, in particular using Microsoft Excel and Visual Basic Programming (VB)

Education

NVQ Level 2 - Performing Manufacturing Operations

Stantonbury Campus
Milton Keynes, United Kingdom
03.2003

GCSE - Mathematics, English Language, English Literature, Design and Technology, Science, Drama, Expressive Arts, Humanities, Physical Education, Spanish

Stantonbury Campus
Milton Keynes, United Kingdom
01.1999

Skills

  • Organization
  • Responsibility
  • Problem Solving
  • Teamwork
  • Computing
  • Communication
  • Flexibility
  • Attention to Detail

References

  • Andy Evelyn, Field Service Manager, Bybox Ltd, Wolverton, United Kingdom, andyje83@gmail.com, Direct manager when I worked at Bybox between 02/16 to 05/19
  • Andy Turney, Field Service Assistant Manager, Bybox Ltd, Wolverton, United Kingdom, +447584658340, andy21074@hotmail.com, Assistant manager when I worked at Bybox between 02/16 to 05/19
  • Jessica Ochoa, Owner of D&J Construction, 621 South D Street, Arkansas City, KS, 620-262-5604, jessochoa1989@gmail.com, Worked for Jessica as a general laborer between 09/19 to 10/20

Timeline

Key Holder Cashier

Dollar General
09.2022 - Current

Field Service Coordinator

Bybox
06.2016 - 05.2019

Customer Service Representative

Bybox
05.2013 - 02.2016

Inventory Management

Echo Ltd
04.2007 - 12.2012

NVQ Level 2 - Performing Manufacturing Operations

Stantonbury Campus

GCSE - Mathematics, English Language, English Literature, Design and Technology, Science, Drama, Expressive Arts, Humanities, Physical Education, Spanish

Stantonbury Campus

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Neil Peddle