Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Work Availability
References
Highlights
References
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Neil Phifer

BROOKLYN,New York

Summary

Dynamic and Accomplished, Experienced Manager. Who is Versed in planning daily operations, staffing and inventory management. Focused on setting high expectation and raising service standards.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

19
19
years of professional experience
1
1
Certificate

Work History

Driver

Drivers Network Services
09.2020 - 05.2024


  • Assisted automotive dealers with customer vehicle pick-ups and deliveries. (BMW,Lincoln,Audi,Toyota and Honda)
  • Facilitated the signing of POS documents.
  • Provided excellent customer service Throughout delivery process.
  • Adhered to traffic laws and safety standards.
  • Planned routes using GPS and other navigation tools.
  • Communicated with customers to ensure timely and accurate deliveries.

MANAGER / OWNER STAKE

ALDER
07.2013 - 05.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Assistant General Manager

Mustang
04.2009 - 12.2012
  • Optimized profits by controlling food, beverage and labor costs on a daily basis
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
  • Regularly updated computer systems with new pricing and daily food specials
  • Worked closely with the chef and cooks to determine menu plans for special events or occasions
  • Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for

General Manager

Senior Swankys
04.2005 - 01.2009
  • Developed and maintained exceptional customer service standards
  • Built sales forecasts and schedules to reflected desired productivity targets
  • Collaborated with the Executive Chef to analyze and approve all food and beverage selections
  • Initiated negotiations regarding vendor contracts and kept updated records of contracts
  • Carefully prepared weekly payroll to keep up with projected revenue for the week
  • Managed accounts payable, accounts receivable and payroll
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality
  • Improved annual productivity by %12 percent

Education

Bachelor of Arts -

Rutgers University
New Brunswick, NJ

Skills

  • Operations
  • Strong leader management
  • Supervisory skills
  • Employee recruitment expertise
  • Honed Hiring and marketing training skills
  • Full service restaurant background
  • Staff development talent
  • Customer-oriented
  • Problem-solving
  • Defensive driving
  • Route planning

Accomplishments

  • Able to optimize profits by controlling food, beverage and labor cost.
  • Able to increase sales by ensuring customer satisfaction.
  • Have experience with inventory control and purchasing.
  • Able to maintain an overall management style in accordance with the restaurants established policies and procedures.
  • Have professional knowledge of bar management and able to combine solid business skills with F.O.H. operations.
  • Able to train and develop a cohesive restaurant staff.
  • Have strong leadership skills, and an effective communicator.
  • Able to create new ideas and market them to a ever changing financial environment.
  • Have a healthy passion for the restaurant business.
  • Able to operate all office equipment including word processor.

Certification

New York State Restaurant Association Hospitality Management Certification.

New York State Food Protection Certificate.

Timeline

Driver

Drivers Network Services
09.2020 - 05.2024

MANAGER / OWNER STAKE

ALDER
07.2013 - 05.2015

Assistant General Manager

Mustang
04.2009 - 12.2012

General Manager

Senior Swankys
04.2005 - 01.2009

Bachelor of Arts -

Rutgers University

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References

Available upon Request

Highlights

Strong leader in management, Employee recruitment expertise, Full service restaurant background, Customer-oriented

References

Available upon Request

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Neil Phifer