Neil Proefrock
Phoenix,AZ
Summary
Aspiring PGA professional with a strategic vision for course operations and a passion for player development through exceptional instruction. 4+ years of coaching experience coupled with a dedication to PGA certification equips me to contribute to a successful golf team. Skilled in guest relationship building and team leadership.
Overview
8
8
years of professional experience
Work History
Outside Service Staff Member
Lookout Mountain Golf Club
02.2024 - Current
- Promoted a friendly atmosphere by engaging in conversation with members and guests about current events or other relevant topics.
- Supported operations by effectively managing outside service areas, including bag drop, practice range, and cart staging.
- Aided tournament organization efforts through precise management of tee times and golfer registration processes.
- built and maintained strong relationships with over 100 members
Golf Course Staff
City of Ann Arbor
05.2023 - 11.2023
- Enhanced customer satisfaction by providing friendly and efficient service to golf course patrons.
- Assisted in the organization of successful golf tournaments by coordinating with event planners and setting up required equipment.
- Facilitated smooth operations during peak hours by efficiently managing tee time reservations and maintaining effective communication between guests and staff.
- Mentored new staff members on club policies, procedures, and best practices to enhance overall team performance.
Lead ski school instructor
Vail resorts
11.2021 - 01.2024
- Enhanced guest satisfaction by addressing individual needs and preferences in ski lessons.
- Increased repeat business by fostering positive relationships with clients and their families.
- Protected guests with strong safety instructions and careful monitoring of difficult techniques
- Updated records with daily progress evaluations and incident reports.
Membership Sales Representative
Crunch Fitness
09.2020 - 11.2021
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
Golf Course Staff
City of Ann Arbor
05.2016 - 11.2017
- Enhanced customer satisfaction by providing friendly and efficient service to golf course patrons.
- Assisted in the organization of successful golf tournaments by coordinating with event planners and setting up required equipment.
- Facilitated smooth operations during peak hours by efficiently managing tee time reservations and maintaining effective communication between guests and staff.
- Mentored new staff members on club policies, procedures, and best practices to enhance overall team performance.
Education
Bachelor of Science - Kinesiology
Michigan State University
East Lansing, MI05.2023
Skills
- Team Leadership
- Managing projects
- Customer Service
- Junior golf development
- Coaching experience
- Relationship Building
Timeline
Outside Service Staff Member
Lookout Mountain Golf Club
02.2024 - Current
Golf Course Staff
City of Ann Arbor
05.2023 - 11.2023
Lead ski school instructor
Vail resorts
11.2021 - 01.2024
Membership Sales Representative
Crunch Fitness
09.2020 - 11.2021
Golf Course Staff
City of Ann Arbor
05.2016 - 11.2017
Bachelor of Science - Kinesiology
Michigan State University
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