Neil Quan
Houston,TX
Summary
Senior Splunk Developer Professional with hands on experience with SaaS, IasS, and PaaS. Seven years experience creating dashboards, reports and alerts focused on performance analytics supporting enterprise platforms and systems. Keen ability to identify actionable data beyond the typical 1:1 relationship. Works well in both self-directed environments and with others in collaborative efforts.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Splunk Developer
CVS Heath
Woonsocket, RI
07.2021 - Current
- Identified key performance indicators to alert for Website health and feature usage
- Perform analysis for stakeholders
- Validate alerts, define suppression criteria, identify response times
- Tracked and leveraged data trends, aggregate statistics and volume fluctuations to hone performance metrics
- Developed metrics derived from raw company data to track improvements in organizational efficiency
- Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results
- Developed intelligence-sharing dashboards, providing company-wide access to collected data
Splunk Dev/Performance Engineer
SPLUNK, United Healthcare
San Diego, CA
01.2021 - 07.2021
- Developed and produced dashboards, key performance indicators
- Create extensive detailed reports to facilitate making data driven decisions
- Constructed datasets and visualizations for reporting
- Led analytics project delivery, from requirements gathering and creation of reporting, through design and implementation
- Executed test scripts for unit testing and integrated testing for upgrades and develop associated tracking and metrics
- Scheduled reporting and alerts via VictorOps
- Created appropriate documentation for BI and data analytic solutions and data definitions
- Provide analytics for environment health via Splunk, Splunk Signalfx, Azure Portal, Grafana
- Reviewed and analyzed data for reliability, validity, margin of error and timeliness; Identify and suggest changes to logging to create more robust metrics
- Identified and interpreted trends and patterns in datasets to locate influences, trends, anomalies and opportunities.
Splunk Data Engineer
Amazon Ring
Santa Monica, CA
06.2020 - 01.2021
- Extract valuable information from unstructured logs
- Develop custom knowledge objects: summary indexes, look-ups, alerts, aliases
- Introduce unique solutions, advancements, practices to develop better and more useful reports
- Identified deficiencies in logging, incorrect ingestion and streamlined practices
- Initiated ingestion of more useful data sources to enrich current ingested sources
- Created and maintained documentation including requirements, design and user manuals.
Splunk Junior Engineer
Kinney Group Inc
Indianapolis, IN
07.2019 - 12.2019
- Deployment of custom environments, Advanced dashboards and Visualizations
- Ownership of all technical aspects in Splunk deployment builds
- Hands on architecture and design
- Installation, configuration and management of Splunk on physical or AWS instances
- Administer and manage Splunk apps
- Data ingestion, field extraction (understanding of Regex)
- Maintain manage and monitor Splunk Infrastructure
- Knowledge of Splunk ecosystem such as summary indexing, data models and general infrastructure knowledge
- Experience with Indexer and Search Head Clustering
- Deep understanding Dashboard design concepts
- Strong experience using wide variety of Splunk search commands.
Splunk Developer
JPMorgan Chase
Houston, TX
12.2017 - 06.2019
- Of queries and analysis of raw data to create operationally viable products for leadership and key stakeholders
- Identified missing sources, fields, data needed
- Provided business justification to onboard data to information owners and initiated process
- Successful onboarding of new tools and functionality to Splunk in highly regulated and restricted environment
- Optimized team performance by developing several helpful tools using PowerShell
- Authored Collaboration and Knowledge sharing technical articles, documentation and workflows
- Developed training path and offered coaching to newer Splunk users joining team.
Incident Manager, IT Support Analyst
Hewlett Packard/HPE/DXC
Houston, TX
01.2015 - 06.2017
- Cross-trained to perform multiple roles as, , Event Monitor, Splunk Dev
- Developed or contributed key analytics for multiple Splunk Dashboards to provide informatics for operational intelligence
- Selected to manage integration efforts amid HPE Enterprise Services and DXC technologies by successfully leading global team of 18 members.
Education
BBA - Management of Information. Systems
University of Houston
2014
Skills
- Dashboarding
- SPL
- HTML/XML/CSS
- Dashboarding/Query Optimization
- Regular Expression
- Bash Scripting
- Technical Analysis
- Source and Version Control: Git, GitHub
- Windows/Linux Environments
- Alert Logic
- JSON
Certification
Splunk Admin, Splunk Core Certified Power User, Splunk Certified Core User
Timeline
Splunk Developer
CVS Heath
07.2021 - Current
Splunk Dev/Performance Engineer
SPLUNK, United Healthcare
01.2021 - 07.2021
Splunk Data Engineer
Amazon Ring
06.2020 - 01.2021
Splunk Junior Engineer
Kinney Group Inc
07.2019 - 12.2019
Splunk Developer
JPMorgan Chase
12.2017 - 06.2019
Incident Manager, IT Support Analyst
Hewlett Packard/HPE/DXC
01.2015 - 06.2017
BBA - Management of Information. Systems
University of Houston
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