Neil Ratliff
Tacoma,WA
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Customer Service Expert delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner/Operator
Emerald City Cocktails
Seattle, WA
07.2016 - Current
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Developed and implemented successful sales strategies to meet business goals.
- Implemented successful business strategies to increase revenue and target new markets.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Delegated work to staff, setting priorities and goals.
- Reviewed legal documents related to business operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Researched potential partners in order to expand services offered.
- Kept records for production, inventory, income, and expenses.
- Organized events such as trade shows and conferences.
Lead Bartender
Blueacre Seafood
Seattle, WA
09.2012 - 07.2016
- Inspected beverage quality regularly to ensure freshness.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Handled food orders from customers seated at the bar.
- Poured wine, beer and cocktails for patrons.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education
Master of Public Administration - Public Affairs And Public Policy Analysis
University of Washington
Seattle, WA05-2014
Skills
- Personnel Management
- Operations Oversight
- Operational Reporting
- Financial Planning
- Hiring
- Marketing Strategy Development
- Relationship Management
- Business Planning
- Documentation and Reporting
Certification
- Washington State Food Handlers Permit
- Washington State Alcohol Server Permit
Timeline
Owner/Operator
Emerald City Cocktails
07.2016 - Current
Lead Bartender
Blueacre Seafood
09.2012 - 07.2016
Master of Public Administration - Public Affairs And Public Policy Analysis
University of Washington
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