Neil Smithson
Iowa City,IA
Summary
Dedicated Administrative professional specialized in planning and interpersonal relations, with three years of excellent performance. Well versed in communicating between both colleagues and outside collaborators alike. Skilled in areas such as data entry, employee scheduling, and public interaction/conflict resolution. Experience with fast-pace work environments that require quick and informed judgments for team success and public satisfaction. Exceptional work ethic and strong desire for knowledge in all areas of workplace operations.
Overview
5
5
years of professional experience
Work History
Scheduling Supervisor
Cambus
Iowa City, IA
07.2023 - Current
- Planed routes and schedules for dozens of Charter Services
- Billed and collected invoices for Charter services
- Data-entry and analysis for Charter Services
- Facilitated scheduling of 150 employees, four times annually.
- Oversaw collection and organization of attendance, performance, and public-input records of 150 employees
- Direct supervision over Scheduling and Data Assistant
and general supervision over 150 employees - Met weekly with team of supervisors to discuss issues of safety, employee performance, service needs, and workplace changes
- Updated relevant databases
- Conducted onboarding meetings with new employees
Transit Dispatcher
Cambus
01.2023 - 07.2023
- Planed, organized and managed work of subordinate staff to achieve consistent and reliable public service
- Facilitated schedules of Paratransit passengers
- Managed conflict resolution with members of community, drivers and other personnel in professional and respectful manner
- Assisted in training new drivers by introducing them to inner workings of transit systems
- Identified problems with schedules and software to be addressed by supervisors
- Reported abuse of workplace violations
Transit Coach Operator
Cambus
02.2021 - 01.2023
- Provided safe, comfortable, and reliable transit coach service to over 3 million riders annually
- Engaged with passengers' questions about routes and other modes of transportation, as well as guided them to their desired destination
- Assisted in onboarding new drivers and acclimating them to CAMBUS system of routes
- Engaged in minor maintenance and large scale cleanliness of all fleet vehicles
- Operated paratransit vehicles off of fixed route service
Service Professional
Olive Garden Restaurant
06.2019 - 08.2021
- Covered all aspects of Front of House operations for a large corporate restaurant including Hosting, Serving, Bartending, and Bussing
- Maintained high level of professionalism to grant guests excellent dining experience
- Thrived in fast paced environment
- Took regular inventory of food and non-food goods
- Attained gold standard of cleanliness on hourly basis
Education
Bachelor of Arts - General Studies
University of Iowa
Iowa City, IA05.2024
High School Diploma -
Ankeny Centennial High School
Ankeny, IA05.2020
Skills
- Transit route planning
- Employee scheduling
- Workflow planning
- Office management
- Data entry and organization
- Employee timesheet processing
- Maintaining personnel files
- Employee Training
- Interpersonal Relationships
- Team building
Timeline
Scheduling Supervisor
Cambus
07.2023 - Current
Transit Dispatcher
Cambus
01.2023 - 07.2023
Transit Coach Operator
Cambus
02.2021 - 01.2023
Service Professional
Olive Garden Restaurant
06.2019 - 08.2021
Bachelor of Arts - General Studies
University of Iowa
High School Diploma -
Ankeny Centennial High School
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