Neil S. Spector
Madison,AL
Summary
I am a skilled and knowledgeable individual who is willing to dedicate myself to my employer and my work. I am capable and possess the capacity to master new concepts quickly and efficiently. I have a strong work ethic and I am looking for an opportunity to continue to grow in the field of Cyber security. In addition to the below listed certifications, I also hold a secret security clearance from the Department of Defense. I have been working in the IT field for 15 years and I am currently a Senior Electronic Security Engineer at Spectrum Solutions Inc. I build and harden systems according to DoD compliance standards. My current annual travel is 25% domestic. I am responsible for numerous projects in the CONUS area. I am familiar with UMCS, ESS, and BAS systems and currently obtained my Niagara 4 certification.
Overview
12
12
years of professional experience
Work History
Senior Electronic Security Engineer
Spectrum Solutions
Madison, Al
08.2020 - 01.2026
- I worked in the Cyber Security Department.
- My daily activities included imaging and hardening workstations and servers.
- Currently I am using the vulnerability tools like Evaluate Stig, Scap Compliancw Checker. I also uses Nessus for patch management and Stig Viewer to secure workstation and servers that are deployed at military installations.
- I also travel domestically to sites in order to install patches and updates and deploy and backup machines and servers.
- I am currently working for Spectrum Solutions as a permanent employee. I was hired on December 1, 2020, from an assignment with Site Tech.
- I was involved in a disaster recovery incident and resolved the issues in two days.
IT Analyst
JACOBS (MDA ISD)
Redstone Arsenal
03.2019 - 08.2020
- Much of my work involved working with Active Directory.. I was able to maintain my metrics for first call resolutions.
- Active directory tasks included enabling account resetting passwords, providing token and CAC exceptions, moving users to other OUs, and converting users to the PIV certificate.
- I also work in Exchange with mailboxes, distribution lists and groups.
- Beyond the Active Directory work, I also assist users with installing/reinstalling software and drivers via SCCM.
- Additionally, I am proficient with the Remedy ticketing system.
- I worked at Redstone Arsenal for Jacobs beginning March 18th, 2019.
- Analyzed system requirements and provided solutions to enhance operational efficiency.
- Developed and maintained documentation for system processes and procedures.
- Collaborated with cross-functional teams to troubleshoot complex IT issues.
- Mentored junior analysts, fostering professional growth and skill development within the team.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Increased user satisfaction by providing comprehensive IT support and training.
Remote Agent
UNISYS
Nashville, TN
12.2014 - 03.2019
- My daily tasks are the same as they were with previous employer DSFG.
- I am continuing my work on the Army Enterprise Service Desk.
- Duties include ticket processing for NECs using Remedy (ITSM) and establishing a remote connection to users to correct issues with client machines.
- I was picked up by Unisys as a remote agent to continue with the AESD service desk.
- Streamlined customer service protocols, resulting in improved response times and client satisfaction.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Streamlined internal processes for improved efficiency and productivity within the agency.
Service Desk Analyst
DSFG
Nashville, TN
02.2014 - 12.2014
- My role is a senior analyst at the I.T. help desk, serving the U.S. Army with I.T. needs, troubleshooting, remote support, software and hardware support.
- I worked as a service desk analyst for Dell Federal Services Federal Government at the Army Enterprise Service Desk.
Education
Associate of Science - Liberal Arts
Edison College
Ft. Myers, Florida03.2020
Computer Information Technology - Computer Technology
Tennessee College of Applied Technology
Shelbyville, TN06.2012
Skills
- Vulnerability assessment
- Identity and Access management
- Security compliance auditing
- Operating system hardening
- Incident response management
- Application security
- Data loss prevention techniques
- Patch management
- Crisis management
- Adaptability
- Continuous improvement
Active Directory
Troubleshooting PCs
Switch Configuration
Configuring NIC Cards
Static IP Addressing
Dynamic IP Addressing
Subnet Masks
Gateways
Remote Desktop Configuration
IIS Server Configuration
Microsoft Office
Windows OS
Server 2016
Server 2019
Bitlocker Configuration
POAM Creation and Modification
Hardware/Software List Creation
SCA-V Collaboration
ATO Acquisition
Patch Management
DotNet Framework
Certificates And Certifications
- Security+
- Network+
- CWNP CWTS
- CompTia A+
- Rackspace Cloud U
- PC Operator
- PC Repair Technician
- Microcomputer Troubleshooting
- Diploma Tennessee Technology Centers, Shelbyville
- Hardware Specialist
- ITIL v.3
- Niagara 4
Accomplishments
- Created and maintained hardware/software lists
- Used vulnerability scanning tools I.e scap compliance checker,and evaluate stig.
- Created more stigs than I can count.
- Used Nessus to evaluate and mitigate patch levels.
Accomplishments
- Performed a disaster recovery on a live system.
- Built and installed servers including virtual and physical servers.
- Hardened servers and workstations to current patch levels.
- Traveled to Army bases for quarterly cyber efforts.
- Created and maintained POAMS.
Timeline
Senior Electronic Security Engineer
Spectrum Solutions
08.2020 - 01.2026
IT Analyst
JACOBS (MDA ISD)
03.2019 - 08.2020
Remote Agent
UNISYS
12.2014 - 03.2019
Service Desk Analyst
DSFG
02.2014 - 12.2014
Associate of Science - Liberal Arts
Edison College
Computer Information Technology - Computer Technology
Tennessee College of Applied Technology