Neil Stockwell
Okc,OK
Summary
Dedicated Patient Account Representative bringing 22+ years' experience in customer service and healthcare support. Well-developed communication, time management and problem-solving abilities. Seasoned Patient Account Representative versed in administration, medical billing and coding. Results-driven and proactive team player with 22+ years in the field.
Overview
26
26
years of professional experience
Work History
Workers Compensation Specialist
Williams Medical Group Dba Xpress Wellness Urgent
05.2024 - 02.2025
- Examined claims forms and other records to determine insurance coverage.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Researched claims and incident information to deliver solutions and resolve problems.
Patient Account Representative
McBride Orthopedic Hospital Clinic
03.2023 - 05.2024
- Provided customer service to patients regarding billing inquiries and account information.
- Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
- Processed payments from patients and maintained accurate records of all transactions.
- Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.
- Researched discrepancies in patient accounts to determine appropriate resolution.
- Initiated collection activities on delinquent accounts while adhering to HIPAA guidelines and regulations.
- Maintained detailed notes on all patient interactions for future reference purposes.
- Ensured compliance with company policies concerning the privacy of confidential health information.
- Worked closely with insurance companies to obtain authorization for services rendered.
Lab TPA Account Receivable Specialist
Concentra dba Select Medical
03.2015 - 01.2023
- Interacted with other departments within the organization such as finance, accounting, IT, and Human Resources when necessary.
- Generated reports using proprietary software programs to analyze trends in patient accounts receivable balances.
- Initiated collection activities on delinquent accounts while adhering to HIPAA guidelines and regulations.
- Maintained detailed notes on all patient interactions for future reference purposes.
- Updated existing patient files with relevant information such as changes in address or contact information.
- Ensured compliance with company policies concerning the privacy of confidential health information.
- Resolved any issues arising from incorrect or incomplete documentation relating to a particular claim.
- Worked closely with insurance companies to obtain authorization for services rendered.
- Analyzed claims denials from third party payers and identified potential solutions for reimbursement.
- Reviewed EOBs statements submitted by insurance companies for accuracy against provider's charges.
- Communicated frequently with healthcare providers regarding payment status updates on their claims submitted.
- Contacted insurance companies to check status of claim payments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered customer questions regarding account discrepancies or problems.
- Recorded information about status of collection efforts.
Tech Support specialist
Sprint PCS
07.1999 - 01.2015
Education
Accounting -
Oklahoma Christian University
01.1997
Accounting -
Santa Clara University
05.1995
Skills
- 22 years of experience in telephone customer service, tech support, customer care and medical billing
- Comfortable with Microsoft word, excel and outlook Very organized and meticulous with organizing customer interaction logs
- Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity
- Knowledge of script languages such as Python, JavaScript, Java, C#, etc
- Excellent communication skills - 10 years
- Medical Billing
- Verbal and Written Communication
- Insurance Billing
- HIPAA Understanding
- Payment Processing
Timeline
Workers Compensation Specialist
Williams Medical Group Dba Xpress Wellness Urgent
05.2024 - 02.2025
Patient Account Representative
McBride Orthopedic Hospital Clinic
03.2023 - 05.2024
Lab TPA Account Receivable Specialist
Concentra dba Select Medical
03.2015 - 01.2023
Tech Support specialist
Sprint PCS
07.1999 - 01.2015
Accounting -
Santa Clara University
Accounting -
Oklahoma Christian University
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