Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Neil Taumateine

Burleson

Summary

Dynamic RSS Specialist at NTTA with a proven track record of exceeding performance metrics and delivering exceptional roadside assistance. Skilled in tire repair and adept at quick decision-making, I foster teamwork and uphold safety protocols, ensuring a reliable service experience for all customers. Committed to continuous improvement and professional growth.

Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in communication, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.

Overview

16
16
years of professional experience
1
1
Certification

Work History

RSS Specialist

NTTA
07.2024 - Current
  • Exceeded performance metrics consistently, demonstrating dedication to providing outstanding service for customers in need.
  • Safeguarded company reputation by adhering to safety protocols and ensuring quality workmanship on all jobs.
  • Assisted motorists in distress, offering prompt solutions to a variety of roadside emergencies.
  • Maintained a clean and organized work environment, contributing to overall team productivity and efficiency.
  • Coordinated communication between dispatchers, tow trucks, and clients to optimize service delivery during peak hours.
  • Contributed to a positive workplace culture by actively participating in team meetings and sharing ideas for continuous improvement initiatives.
  • Notified supervisor of potentially dangerous equipment to take corrective action.

Bar and Restaurant Manager

BoomerJacks Bar and Grill
02.2014 - 03.2020
  • Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
  • Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
  • Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
  • Increased staff retention through effective hiring, training, and performance management practices.
  • Improved employee morale through transparent communication practices, regular feedback sessions, and opportunities for professional growth within the company.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.

Armor Basic Officers Leaders Course Instructor

US Army
07.2009 - 03.2013
  • Evaluated fellow armor crewmen''s performance during training exercises to provide constructive feedback on areas requiring improvement.
  • Promoted safety among crew members by enforcing strict adherence to standard operating procedures during both training and operational activities.
  • Streamlined vehicle maintenance processes, resulting in fewer mechanical failures during critical missions.
  • Improved crew readiness by conducting comprehensive training sessions on vehicle operations and tactics.
  • Actively participated in after-action reviews following missions, identifying lessons learned for continuous improvement within the unit.
  • Enhanced team communication by implementing efficient radio procedures during missions.
  • Demonstrated exceptional leadership and decision-making skills during high-pressure situations, resulting in successful mission completion.
  • Contributed to the development of tactical plans by providing valuable input based on experience and knowledge of armored vehicles.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Tested and evaluated students on materials presented in workshops and classes.

Education

High School Diploma -

Downey High School
Downey, CA
06-2003

Skills

  • Patience and empathy

  • Quick decision making

  • Adaptable to weather conditions

  • Roadside safety protocols

  • Tire repair proficiency

  • Battery jump-starting

  • Tool and equipment handling

  • Stress tolerance

  • Willing to learn

  • Teamwork

  • Multitasking

  • Organizational skills

Certification

  • CIRT, SouthWest Tow Operators - 12/03/2024
  • HSI CPR AED Training, American Safety & Health Institute -10/26/2024
  • FEMA, IS-100.C - 08/06/2024
  • FEMA, IS-700.B - 08/06/2024
  • National TIM Training, Emergency Responder Safety Institute -08/06/2024

Timeline

RSS Specialist

NTTA
07.2024 - Current

Bar and Restaurant Manager

BoomerJacks Bar and Grill
02.2014 - 03.2020

Armor Basic Officers Leaders Course Instructor

US Army
07.2009 - 03.2013

High School Diploma -

Downey High School

Similar Profiles

CREATE PROFILE