Neil Turner

• Incorporated multiple types of teaching strategies into classroom.
• Explored and implemented innovative use of technology in language education.
• Spoke to students in Spanish to challenge students and introduce students to Spanish speaking environments.
• Explained concepts and assignments in both English and Spanish.
• Conducted foreign language exams to determine fluency and comprehension.
• Used written exercises to test and develop reading and writing foreign languages.
• Developed and implemented variety of instructional strategies to meet diverse needs of students.
• Built variety of formative and summative assessments to measure student progress.
• Assisted in development of college and career readiness programs.
• Utilized data to inform instructional decisions and personalize learning.
• Taught Exploratory Spanish, Spanish I, Spanish II, Spanish III, Spanish IV, and Conversational Spanish. AP Spanish certified.
• Department Head at previous school.
• Designed and facilitated effective training sessions and professional development sessions regarding foreign language curriculum and materials development.
• Used LMS to reach target audience with materials, resources, and assessments to learn the content.
• Applied research based and data-based principals to theories of foreign language learning, curriculum development, materials development, program design, and evaluation of the program.
• Analyzed, designed, developed, evaluated, and revised curriculums to ensure student success.
• Planned and conducted quality assurance assessments of all phases on the instructional systems design process to ensure that students are learning, and the assessments are aligned with the curriculum.
• Designed instructional content relevant to the lessons and level of the target audience.
• Prepared upcoming course work and evaluated courses for effectiveness.
• Taught adult learners in Professional Development sessions.
• Provided logistics support for both virtual and in-person classes during virtual teaching.
• Trained, coached, and mentored new and experienced teachers throughout the school year to ensure best practices and training standards are followed.
• Led meetings regarding data analyzes, discipline issues, training sessions, technology updates/professional development, and curriculum writing.
• Administered classes to other teachers and administrators during district wide professional development sessions.
• Involved in budgetary meetings, and meetings with business partners to increase revenue and involvement in the Renaissance Club.
• Helped increase revenue, membership, and business partners in the Hanahan Renaissance Club.
• Filled in for administrators when needed for discipline referrals, meeting with parents/students, duty stations, emergency drills, and helping other teachers.
• Helped develop and write the Spanish curriculum and yearly revisions for BCSD.

• Assembled Liquid Handling Multimeks
• Machined 38, 96, Septum Piercing, & Disposable Tip 1536 Head Types
• Used Plastic Injection molding machines, created 30 uL, 50 uL, & 7 uL pipette tips
• Experience using FANUC robodrills, FADAL CNC machines, & injection molding machines including hybrid types
• Helped maintain clean room where Plastic Injection molding machines were, and where pipette tips were manufactured and packaged.
• Assembled components with minimal supervision, exceeding expected project milestones.
• Collaborated with team members to improve production processes and maintain quality standards.

• Helped customers with purchasing/upgrading phones, plans, & accessories
• Repaired customers’ phones
• Trained customers on how to use their smartphones
• Opened & closed the store to include making cash drops & making sure that cash drawers had the proper starting amount
• Made supervisory decisions to retain customers & to keep high quality customer service
• Trained new employees on how to sell phones and accessories, how to talk to customers, and how to operate the cash drawer
• Completed monthly inventories and placed orders for new smartphones and accessories.
• Assisted store manager in meeting standards for customer service and quality.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Answered questions about store policies and addressed customer concerns.
• Managed scheduling for store shifts to accomplish proper staffing.
• Tracked daily cash handling, reconciled sales and prepared bank deposits.
• Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.

• Responsible for a team of 20+ Spanish speaking bill collectors and customer service representatives for AT&T customers
• Evaluated team member calls to ensure quality customer service
• Evaluated team members to maintain proper collection techniques to including federal & state regulatory laws
• Trained new team members and new employees on how to take calls, speak with customers, and how to operate the computer system for billing purposes, writing notes, and create payment plans
• Built call sectors using DAVOX system for outgoing call blocks for teams.
• Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
• Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.