Summary
Overview
Work History
Education
Skills
Accomplishments
Leadership Trainings And Certifications
Awards
Timeline
Generic

NEIL WHITLEY

Pembroke,MA

Summary

Attentive and committed professional with extensive training and experience to handle highly-stressful situations. Both Organized and thorough in documenting incidents. Aids first responders coordinate emergency actions and support local community.

Overview

18
18
years of professional experience

Work History

DOT Courier

Federal Express
04.2024 - Current
  • Demonstrated excellent customer service skills at each delivery and pick-up location, fostering positive relationships with clients and representing the company professionally.
  • Developed strong relationships with regular clients, earning trust and respect through consistent high-quality service and timely communication.
  • Maintained accurate records of deliveries and pick-ups, ensuring proper documentation and adherence to DOT regulations.
  • Managed time-sensitive medical deliveries carefully, understanding the importance of prompt service in life-saving situations.
  • Safeguarded sensitive materials during transport by implementing strict security protocols and monitoring measures.
  • Utilized electronic logging devices to track hours of service accurately, ensuring compliance with DOT regulations and avoiding potential fines or penalties.
  • Properly documented all specimens received using software.
  • Contributed to team success by collaborating effectively with fellow couriers on shared routes or larger projects requiring multiple personnel resources.
  • Participated in ongoing professional development opportunities, staying current on industry trends and best practices for courier services.

Administrative Supervisor

Regional Old Colony Communications Center
09.2022 - Current
  • Total oversight of operations for PSAP handling all 9-1-1 calls, police and fire dispatch for (6) municipalities.
  • Developed policies and procedures for operations, resulting in consistent practices across all teams.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Improved communication between member departments with the implementation of efficient operational strategies.
  • Create innovative and effective policies to positively impact operational function.
  • Coordinate agency-wide training opportunities to develop and foster relationships between both colleagues and member departments.
  • Served as the main point of contact for external partners, establishing strong relationships built on professionalism and reliability.
  • Spearhead and organize effective liaison meetings with all department chiefs.
  • Maintain continuous open communication with all department heads.
  • Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
  • Assisted with recruitment efforts by screening resumes, scheduling interviews, and conducting reference checks for potential hires.

Operations Supervisor

Regional Old Colony Communications Center
05.2020 - Current
  • Monitored daily PSAP operations on the dispatch floor, primarily during 08:00-16:00.
  • Managed operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Supervised and provided support for all personnel on the dispatch floor.
  • Collaborated with supervisory team to develop and maintain operational consistency amongst shifts.
  • Instituted informational and effective shift training, based on policies and procedures.
  • Enhanced team productivity by providing continued training, coaching, and mentoring to staff members.
  • Motivated employees to maximize team productivity.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.

Full-Time Public Safety Dispatcher

Regional Old Colony Communications Center
06.2016 - Current
  • Received and processed 9-1-1 calls for multiple municipalities through collection of critical information.
  • Handled very high-pressure emergency situations calmly and confidently, while demonstrating excellent customer service skills.
  • Provided exceptional police and fire dispatch for multiple municipalities, while maintaining responders safety.
  • Coordinated multi-agency responses to large-scale emergencies, ensuring seamless collaboration between agencies for optimal outcomes.
  • Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
  • Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
  • Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill requests.
  • Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Participated in regular training sessions to maintain certifications and stay current with industry best practices.

Full-Time Public Safety Dispatcher

Town of Halifax
08.2006 - 01.2017
  • Received and processed 9-1-1 calls for the Town of Halifax through collection of critical information.
  • Handled very high-pressure emergency situations calmly and confidently, while demonstrating excellent customer service skills.
  • Provide exceptional police and fire dispatch for the Town of Halifax while maintaining responders safety.
  • Coordinated multi-agency responses to large-scale emergencies, ensuring seamless collaboration between agencies for optimal outcomes.
  • Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
  • Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
  • Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill requests.
  • Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Participated in regular training sessions to maintain certifications and stay current with industry best practices.

Public Safety Officer

Beth Israel Deaconess-Plymouth
05.2024 - Current
  • Patrolled assigned areas on foot, or by vehicle.
  • Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
  • Collaborated with law enforcement agencies to share intelligence, coordinate responses, and support investigations into criminal activity.
  • Prevented property damage by identifying potential hazards during routine inspections of residential areas and commercial establishments.
  • Utilized conflict resolution skills to de-escalate tense situations involving disputes between community members.
  • Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
  • Notified emergency personnel of incidents requiring medical assistance and aid.
  • Participated in ongoing training sessions to stay current on best practices in public safety operations and procedures.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.

EMS Dispatcher

South Shore Health System
11.2018 - 05.2022
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Managed high-pressure situations with calm decision-making, leading to more effective responses to emergencies.
  • Collaborated closely with field units, ensuring clear communication channels for optimal operational efficiency.
  • Enhanced communication between first responders and the public by providing accurate and timely information.
  • Kept accurate records of dispatched vehicles and personnel, allowing for better resource tracking during emergencies.
  • Improved response times by efficiently coordinating emergency services and dispatching appropriate units.
  • Contributed to the overall success of the department by willingly accepting additional responsibilities and offering assistance when needed.
  • Contributed to overall team success with consistent adherence to departmental policies and guidelines.
  • Continuously improved personal performance through participation in professional development courses related to emergency dispatching.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.

Education

Diploma -

Plymouth North High School
Plymouth, MA
07.2002

Skills

  • 911 System Information Databases
  • CJIS Database
  • NCIC Database
  • Public Safety Telecommunicator (PST)
  • Emergency Medical Dispatch (EMD)
  • EMS Dispatch
  • Law Enforcement Collaboration
  • Team Leadership
  • Prioritization
  • Innovation and Creativity

Accomplishments

Meritorious Service Award

National Medal of Honor

Leadership Trainings And Certifications

  • 2024, Step Up and Lead
  • 2023, Priority Dispatch EMD Mentorship Course
  • 2023, Cally Ritter Leadership Training
  • 2023, Leadership During a Crisis; The Boston Marathon Bombing
  • 2021, Emergency Communications Leader Course Scored at the top of the class
  • 2017, Communication Center Supervisor Course

Awards

  • Meritorious Service Award
  • Medal of Honor Awarded by Plympton Fire Department

Timeline

Public Safety Officer

Beth Israel Deaconess-Plymouth
05.2024 - Current

DOT Courier

Federal Express
04.2024 - Current

Administrative Supervisor

Regional Old Colony Communications Center
09.2022 - Current

Operations Supervisor

Regional Old Colony Communications Center
05.2020 - Current

EMS Dispatcher

South Shore Health System
11.2018 - 05.2022

Full-Time Public Safety Dispatcher

Regional Old Colony Communications Center
06.2016 - Current

Full-Time Public Safety Dispatcher

Town of Halifax
08.2006 - 01.2017

Diploma -

Plymouth North High School

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