Neil Wilson
Jacsonville,AR
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
25
25
years of professional experience
Work History
District Manager
GPM Investments
Hot Springs, AR
01.2022 - Current
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
Department Sup
Lowes Distribution Center
North Little Rock, AR
09.2021 - 01.2022
- Provided direction and support to staff in order to ensure successful completion of tasks.
- Developed, implemented, and monitored team goals and objectives.
- Trained new team members in job-specific tasks and processes.
- Monitored workflow within the department to identify areas for improvement or potential problems.
- Responded promptly to inquiries from customers or vendors related to services provided by the department.
District Manager
TA Operating LLC
Corning, CA
09.2009 - 03.2019
- Supervised 12 General Managers and managed all performance metrics within Northwest territory (Oregon, California and Nevada)
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
- Oversaw quality of operations of 9 locations throughout my region.
- Prepared locations for audits by analyzing marketing and inventory reports.
- Strategized business operations, merchandising strategies and personnel moves.
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
- Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
- Spearheaded growth initiatives to improve operational standards.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Cultivated positive rapport with associates and team leadership.
General Manager
TA Operating LLC
Corning, CA
03.2007 - 09.2009
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Store Manager
TA Operating LLC
Corning, CA
03.2000 - 04.2007
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Assessed, optimized and elevated operations to target current and expected demands.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Education
High School Diploma -
Corning High School
Corning, CA06.1991
Skills
- Sales orientation
- Budgeting skills
- Team building and motivation
- Revenue generation
- Issue and conflict resolution
- Critical thinking
- Troubleshooting
- Microsoft Office
Timeline
District Manager
GPM Investments
01.2022 - Current
Department Sup
Lowes Distribution Center
09.2021 - 01.2022
District Manager
TA Operating LLC
09.2009 - 03.2019
General Manager
TA Operating LLC
03.2007 - 09.2009
Store Manager
TA Operating LLC
03.2000 - 04.2007
High School Diploma -
Corning High School
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