Summary
Overview
Work History
Education
Skills
Timeline
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NEIL YOUNAN

Phoenix,AZ

Summary

Dynamic Service Consultant and Service Manager with extensive experience in driving operational efficiency, increasing sales, and fostering customer satisfaction. Proficient in strategic planning, product development, and process optimization within the automotive and service industries. Adept at managing teams, delivering financial analysis, and developing innovative solutions to enhance customer experience and retention. Proven success in market expansion and service excellence. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

27
27
years of professional experience

Work History

Manager

ATLANTIS POOL SERVICE
Peoria, AZ
04.2018 - 01.2025
  • Managed daily operations, including accounts receivable/payable and vendor relationships
  • Developed and executed regional marketing and advertising strategies to grow residential and commercial accounts
  • Oversaw equipment maintenance and repair, ensuring all systems met performance and safety standards
  • Increased revenue by acquiring new clients through peer-to-peer sales and targeted marketing initiatives
  • Maintained high standards of customer service and satisfaction by addressing service issues promptly

Service Manager

RAZZARI DODGE-CHRYSLER JEEP
Merced, CA
09.2012 - 04.2018
  • Led a team of service technicians, advisors, and support staff, focusing on enhancing performance and customer satisfaction
  • Monitored and processed warranty claims in compliance with manufacturer guidelines
  • Spearheaded team development initiatives, including training programs aimed at improving product knowledge and service quality
  • Implemented scheduling systems to streamline workflows and increase operational efficiency
  • Conducted regular performance reviews, fostering a results-oriented and customer-focused culture

Service Manager

JONES SUZUKI AUTOMOTIVE OF SCOTTSDALE
Scottsdale, AZ
11.2004 - 09.2012
  • Re-engineered the service department, increasing gross revenue by over 25% through customer service improvements and staff training
  • Elevated Customer Service Index (CSI) from 78% to 94% by implementing a customer-first approach and service quality standards
  • Reduced service and parts expenses by 20% through training programs for technicians and parts staff on communication and efficiency
  • Expanded the customer base through strategic advertising campaigns and promotions, resulting in significant revenue growth

Service Consultant

LEXUS OF HIGHLAND PARK
Highland Park, IL
01.1998 - 11.2004
  • Provided detailed service estimates, repair invoices, and progress updates to customers, ensuring transparency and satisfaction
  • Built long-term relationships with customers, increasing repeat business through attentive service and follow-up communication
  • Collaborated with service managers to review customer satisfaction surveys, identifying areas for improvement

Education

Bachelor of Applied Science (B.A.Sc.) - Business Administration and Management

EVEREST COLLEGE PHOENIX
Phoenix, AZ
01.2012

Skills

  • Reynolds and Reynolds
  • Arkona
  • TDN
  • CDK
  • Autosoft
  • Mitchell
  • Marketing
  • Verbal and written communication
  • Project management
  • Innovation management
  • Safety procedures
  • Recruiting and interviewing
  • Staff development
  • Sales techniques
  • Team leadership
  • Strategic planning
  • Performance evaluations
  • Coaching and mentoring
  • Staff management
  • Employee onboarding
  • Relationship building
  • Customer relationship management (CRM)

Timeline

Manager

ATLANTIS POOL SERVICE
04.2018 - 01.2025

Service Manager

RAZZARI DODGE-CHRYSLER JEEP
09.2012 - 04.2018

Service Manager

JONES SUZUKI AUTOMOTIVE OF SCOTTSDALE
11.2004 - 09.2012

Service Consultant

LEXUS OF HIGHLAND PARK
01.1998 - 11.2004

Bachelor of Applied Science (B.A.Sc.) - Business Administration and Management

EVEREST COLLEGE PHOENIX
NEIL YOUNAN