Neila Madison
Westbrook,ME
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, as well as dedicated to professional and personal advancement. Committed to delivering memorable experiences that exceed expectations and drive business success and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Short Order Cook
Big Dave's Bagels & Deli
07.2019 - 01.2024
- Improved customer satisfaction by preparing high-quality meals in a timely manner.
- Reduced food waste by efficiently managing inventory and using proper storage techniques.
- Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
- Collaborated with team members to optimize workflow, create camaraderie, and boost overall efficiency in the kitchen.
- Trained new staff in cooking techniques, equipment usage, and kitchen procedures to ensure consistency in quality across the team.
- Managed food costs by thoughtfully monitoring portion control and minimizing waste during meal preparation.
- Handled high-pressure situations with grace, keeping up with fast-paced demand during peak hours while maintaining focus on accurate food preparation.
- Utilized problem-solving skills to address complaints.
- Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
- Worked closely with other kitchen staff to facilitate timely completion of orders.
- Interacted with guests to obtain feedback on product quality and service levels.
- Prepared meals with special accommodations for those with allergies.
- Ensured optimal food quality by regularly inspecting ingredients for freshness and taste before use.
- Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
- Elevated guest experience through personalized menu suggestions based on individual preferences or dietary needs.
- Kept kitchen up to code for health and safety inspections.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Contributed to positive workplace environment by fostering strong relationships with co-workers and supporting team efforts toward shared goals.
Education
Associates - Liberal Arts And General Studies
White Mountains Community College
Berlin, NH06.2025
High School Diploma -
Kennett High School
North Conway, NH06.2022
Skills
- Customer Service
- Inventory Management
- Financial Transaction Processing
- Concurrent Task Management
- Builds Strong Rapport With Customers
- Fosters Trust and Loyalty
- Delegating Tasks and Duties
- Scheduling and Coordination
- Charismatic Communication Style
- Attention To Detail
- Ticket Time Monitoring
- Artistic Abilities
- Licensed Driver
- Kitchen Organization
- Food Preparation
- Cleanliness and Sanitation
- Grill and Line Cook Experience and Management
Certification
ServSafe Manager Training
- ServSafe Manager & Food Handler Course Completion/Certificate - 2023
Recommendations
- Owner of Big Dave's Bagels & Deli (Featured on Guy Fieri's Diners, Drive-Ins and Dives.) - Ask to see actual recommendation.
Timeline
Short Order Cook
Big Dave's Bagels & Deli
07.2019 - 01.2024
Associates - Liberal Arts And General Studies
White Mountains Community College
High School Diploma -
Kennett High School
ServSafe Manager Training
- ServSafe Manager & Food Handler Course Completion/Certificate - 2023
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