Neila Morana
Cortlandt Manor,NY
Summary
Aspiring server in banquet department, eager to leverage hospitality expertise and strong interpersonal skills.
Overview
35
35
years of professional experience
Work History
Banquet Server
Hilton Martinique
01.2023 - Current
- Carry out all set-up duties per the beo insuring all details are meticulous
- Greeting, assisting and accommodating guests ensuring guest expectations are surpassed.
- Assist in coordinating with kitchen staff for timely food service delivery.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
Bartender part time
Westin Times Square
01.2010 - 01.2023
- Saw to all guests' needs in Shula's Steak House and in the hotel's Foundry Bar.
- Tasks included taking orders, up-selling wine and liquor
- Ensuring guests have a memorable experience
- Handling payment transactions.
Banquet Server & Bartender
Doubletree by Hilton
01.2010 - 01.2020
- Set up bar and/or food stations
- Served food and beverages to guests during events.
- Maintained cleanliness and organization of dining areas.
Banquet & Ala Carte Manager
Monteverde
06.2009 - 04.2010
- Staffed events.
- Created BEOs and floor plans.
- Coordinated timing with the kitchen, ensuring a seamless flow throughout.
- Supervised the team, ensuring exceptional service.
- I took part in creating an environment conducive to high work ethics, courtesy, and efficiency.
Banquets & Ala Carte Captain & Server
The Rainbow Room
01.1991 - 01.2010
- Supervised my team in order to expedite service.
- Greeted guests and escorted them to assigned tables.
- Described menu items, made wine suggestions to pair with meal selections, and took drink orders.
- Managed multiple tables efficiently during busy service hours.
- Resolved guest concerns promptly to enhance dining experience.
- Operated POS terminals to input orders, split bills, handled cash and processed payments accurately
- Assisted in training new servers on menu items and service standards.
Banquets temp
Tavern On The Green
01.1991 - 01.1992
Banquets c list
Sheridan Hotel
01.1992
Education
Windows Of The World & Rainbow Room Wine Seminar
Skills
- Event coordination and guest needs analysis
- Fine dining and beverage service
- Service prioritization and upselling
- Menu and food presentation
- Tableside service and dietary accommodations
- Clear communication
Relevant Experience And Accomplishments
Formal and French service:
- Tableside presentation, including deboning of Dover sole, carving rack of lamb, and duck. Preparing Caesar and Cobb salads. Flambéing of extravagant desserts such as Baked Alaska, Cherries Jubilee, and crepes
- Supportively welcomed and trained new team members ensuring they feel comfortable and valued included from day one while helping them to acclimate,
- Took part in creating an environment conducive to high work ethics, courtesy and efficiency.
- Demonstrated track record on taking care of upscale NY clientele in a Three-Star restaurant.
- Organized group functions for hotel guest.
References
References available upon request.
Timeline
Banquet Server
Hilton Martinique
01.2023 - Current
Bartender part time
Westin Times Square
01.2010 - 01.2023
Banquet Server & Bartender
Doubletree by Hilton
01.2010 - 01.2020
Banquet & Ala Carte Manager
Monteverde
06.2009 - 04.2010
Banquets c list
Sheridan Hotel
01.1992
Banquets & Ala Carte Captain & Server
The Rainbow Room
01.1991 - 01.2010
Banquets temp
Tavern On The Green
01.1991 - 01.1992
Windows Of The World & Rainbow Room Wine Seminar
Similar Profiles
Héloïse FLAVIENHéloïse FLAVIEN
Administrative De La Formation et Du Recrutement at ADAPEI MARTINIQUEAdministrative De La Formation et Du Recrutement at ADAPEI MARTINIQUE
Keith MyersKeith Myers
Service Manager at Press Club Grill/Espresso Bar (Martinique Hotel)Service Manager at Press Club Grill/Espresso Bar (Martinique Hotel)
Anastasia Carr-ThorntonAnastasia Carr-Thornton
Administrative Assistant at The Restaurant at Maison MartiniqueAdministrative Assistant at The Restaurant at Maison Martinique
Jessica VaccaroJessica Vaccaro
Front Desk Supervisor at Metro Physical & Aquatic Therapy (formerly Bear Mountain P.T)Front Desk Supervisor at Metro Physical & Aquatic Therapy (formerly Bear Mountain P.T)
Daniel RobinsonDaniel Robinson
Assistant Store Manager at AT&T MobilityAssistant Store Manager at AT&T Mobility