Neila A Rosario-Veguilla
Sumter,SC
Summary
Dynamic bilingual customer service professional with experience in health marketplace, management and customer satisfaction. Proven ability to resolve complex issues and train staff effectively, leveraging strong computer skills and a commitment to excellence.
Overview
18
18
years of professional experience
Work History
Health Marketplace Customer Service Representative
TTEC/Faneuil
Orlando, FL
03.2013 - 04.2025
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Overnight Supervisor
CVS Pharmacy, Retail
Orlando, FL
12.2013 - 03.2016
- Performed daily inventory checks to monitor stock levels and replenish items as necessary.
- Trained new hires in job duties and safety protocols.
- Provided guidance to staff on how to handle difficult situations or customers effectively.
- Ensured that all staff adhered to company policies and procedures.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Monitored employee productivity to provide constructive feedback and coaching.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Cashier/Front End Customer Service Manager
Walmart
Orlando, FL
01.2007 - 03.2013
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Ensured compliance with all safety regulations within the store environment.
- Greeted customers and answered any questions they had about the store's products and services.
- Followed company security procedures for handling large sums of money.
Education
Some College (No Degree) - Biology
Interamerican University of Puerto Rico
San Juan, PRSkills
- Bilingual (English, Spanish)
- Effective communication
- Inventory and data entry
- Attention to detail
Timeline
Overnight Supervisor
CVS Pharmacy, Retail
12.2013 - 03.2016
Health Marketplace Customer Service Representative
TTEC/Faneuil
03.2013 - 04.2025
Cashier/Front End Customer Service Manager
Walmart
01.2007 - 03.2013
Some College (No Degree) - Biology
Interamerican University of Puerto Rico
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