Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Neilana Becknell

Tulsa

Summary

Dynamic professional with a proven track record in enhancing customer experience and engagement, notably at Liberty Tax & Loans. Excelled in problem-solving and operational efficiency, significantly improving transaction accuracy and store appearance. Skilled in customer service, fostering positive relationships, and driving sales through strategic initiatives.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Liberty Tax & Loans
09.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisting Customers and Opening Loans for customers if qualified.

PCA (Personal Care Aid)

Elara Caring
06.2023 - 09.2023
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Cooked Meals for Patients.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.

Assistant Manager

Standard Loan
03.2022 - 09.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with customers and opened loans for them.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Store Agent/Office Floater

Assist Wireless
03.2019 - 07.2021
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Assisted with selling and advertising merchandise.
  • Signed Clients up for free phones.

Flight and Hotel Booking

Alorica
06.2019 - 08.2019
  • Balanced hotel accounts and resolved discrepancies.
  • Answered Phone calls, booked hotels and flights for traveling clients.
  • Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
  • Set up and entered financial data into spreadsheets using Microsoft Excel.
  • Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.

Busser

El Guapo's
06.2017 - 08.2018
  • Reset and cleaned tables quickly to prepare for new customers.
  • Refill Ice and Salsa on all 3 floors.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.

Hostess/Restaurant Busser

Spaghetti Warehouse
09.2016 - 03.2017
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, updating reservation logs, and seating guests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Cleaned tables off for the next guest.

Education

High School Diploma -

Talking Leaves Jobcorps
Tahlequah
06-2019

Skills

  • Problem-solving

  • Customer service

  • Customer experience

  • Customer service and engagement

Languages

Spanish
Native or Bilingual

Timeline

Assistant Store Manager

Liberty Tax & Loans
09.2024 - Current

PCA (Personal Care Aid)

Elara Caring
06.2023 - 09.2023

Assistant Manager

Standard Loan
03.2022 - 09.2022

Flight and Hotel Booking

Alorica
06.2019 - 08.2019

Store Agent/Office Floater

Assist Wireless
03.2019 - 07.2021

Busser

El Guapo's
06.2017 - 08.2018

Hostess/Restaurant Busser

Spaghetti Warehouse
09.2016 - 03.2017

High School Diploma -

Talking Leaves Jobcorps

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Neilana Becknell