Neilani Siles
Hilo
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
09.2021 - 11.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Customer Service Consultant
Gap Inc
08.2020 - 11.2021
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Communicated with management about trends in customer calls to help team efficiency and success.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Retail Sales Associate
Ross Dress For Less
09.2016 - 08.2020
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Associate of Arts - Business Technology
Hawaii Community College
Hilo, HI05.2026
High School Diploma -
Waiakea High School
Hilo, HI05.2011
Skills
- Table Bussing
- Food Preparation
- Beverage Preparation
- Coffee Expertise
- Inbound Call Management
- Problem Solving
- Customer Acquisition
- Written Communication
- Multitasking
- Telephone Etiquette
- Positive Attitude
- Active Listening
- Data Entry
Timeline
Barista
Starbucks
09.2021 - 11.2023
Customer Service Consultant
Gap Inc
08.2020 - 11.2021
Retail Sales Associate
Ross Dress For Less
09.2016 - 08.2020
Associate of Arts - Business Technology
Hawaii Community College
High School Diploma -
Waiakea High School
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