Neil Daniel Tobias

• Inventory management involves tracking stock levels and reporting shortages.
• Restocking inventory in multiple buildings.
• Loading and delivering food and inventory to different buildings and floors throughout the facility.
• Cooking breakfast items for residents.
• Collaborated with kitchen staff to ensure timely and efficient food service delivery.
• Trained new staff members on service protocols and best practices.
• Organized and replenished dining supplies to ensure smooth service flow.
• Engaged with customers to gather feedback and improve service quality.
• Executed daily cleaning tasks to uphold sanitation and cleanliness standards.
• Managed multiple tables and prioritized tasks to optimize service delivery.
• Followed health safety procedures when handling food or beverage products.
• Provided exceptional service to a high volume of daily residents.

Baking & Preparation

• Baked a variety of fresh desserts including ice cream, flan, and specialty baked goods.
• Prepared ingredients and followed recipes with precision to ensure consistent quality.
• Sourced high-quality, fresh ingredients to enhance flavor and maintain brand standards, prioritizing freshly made items over frozen products.

Food Truck Operations

• Set up and prepared the food truck daily for service, ensuring efficiency and readiness.
• Safely transported the truck to various event locations for catering and service.
• Performed regular cleaning and maintenance of the truck and equipment to meet health and safety regulations.
• Ensured full compliance with all food safety and sanitation standards during operations.

Customer Service

• Greeted and interacted with customers, took orders, and processed payments accurately.
• Fostered a welcoming, friendly environment to enhance the overall customer experience.

Business Management

• Coordinated the daily schedule and managed the calendar of events, including store front, catering gigs and pop-ups.
• Led marketing efforts by promoting the business across social media platforms and staying updated on food industry & marketing trends.
• Handled administrative duties including cost tracking, payroll, and inventory management.
• Secured and maintained all necessary licenses and permits, including health department approvals and food safety certifications

Responsible for managing daily dispatch operations, leading a team of dispatch staff, and coordinating the movement of over 100 chauffeurs and 150 vehicles, including limousines, shuttle buses, and specialty vehicles. Stepped in as acting supervisor when needed to ensure uninterrupted service and leadership coverage.

• Team Leadership & Training:
  Led and trained dispatch personnel in call handling, dispatch procedures, and system protocols to ensure high service standards and operational consistency.
• Staff Scheduling & Coverage:
  Managed staff scheduling to maintain 24/7 operational coverage; quickly addressed short-term staffing gaps and emergencies.
• Operational Oversight:
  Monitored real-time dispatch operations, resolved issues promptly, and ensured all dispatch equipment and systems functioned effectively.
• Dispatch Coordination:
  Prioritized and dispatched units to both routine and time-sensitive assignments, tracking vehicle and chauffeur status to optimize response times.
• Communication & Coordination:
  Maintained continuous communication with field units, relaying critical information and coordinating with internal departments and external agencies.
• Administrative Documentation:
  Maintained accurate records of calls, activities, incidents, and vehicle logs to ensure transparency and accountability.
• Performance Monitoring:
  Evaluated staff performance and provided feedback; identified areas for improvement and recommended additional training when needed.
• Project Support:
  Contributed to special projects aimed at improving dispatch efficiency, technology integration, and procedural updates.
• Policy & Regulatory Compliance:
  Ensured adherence to organizational policies, procedures, and relevant transportation and safety regulations.