Neile Wood
St. Augustine
Summary
Produce professional with solid experience in grocery retail, skilled in inventory management, quality control, and customer service. Known for strong teamwork and adaptability, ensuring smooth operations in fast-paced environments. Reliable and results-focused, with strengths in product presentation, safety protocols, and assisting customers efficiently.
Licensed pharmacy technician experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Produce Clerk
Publix Supermarket
11.2023 - Current
- Responsible for restocking sales floor product as needed, following recipe standards for fresh fruit preparation, packaging and pricing.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Immunizing Pharmacy Technician
Publix Supermarket
04.2023 - 05.2024
- Used Enterprise RX to input sig codes for prescriptions received online and in person.
- Ensured that prepaid prescriptions were marked correctly, and that receipts matched their corresponding prescriptions
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Pharmacy Cashier
Publix Supermarket
04.2023 - 05.2024
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Enhanced customer experience by accurately and efficiently processing prescriptions and over-the-counter sales.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
- Handled financial transactions, including cash, credit, and insurance payments, with precision and integrity.
- Ensured compliance with all legal requirements for pharmacy retail, including controlled substances handling.
Bakery Clerk
Publix Supermarket
11.2022 - 04.2023
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Trained new bakery clerks in proper handling and presentation techniques, ensuring uniform quality across team.
Office Manager
Global Belting Inc.
11.2018 - 10.2022
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Production Assistant
Global Belting Inc.
11.2018 - 10.2022
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Reduced production errors through close attention to detail and thorough quality control checks.
- Assisted in producing high-quality products by adhering to strict manufacturing standards and protocols.
Shift Supervisor
Starbucks
01.2003 - 01.2005
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Supervised ongoing daily production phases.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
Assistant Manager
Barne's & Noble Café
01.1995 - 01.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Generated repeat business through exceptional customer service.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
Jacksonville Community College - art, art history
Jacksonville Community College
Savannah College of Art and Design - art, art history
Savannah College of Art and Design
No Degree - Sterile Processing
Concorde Career College
03-2025
High school or equivalent - Basic studies
Mandarin Senior High
01.1992
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Medication dispensing
- Supply restocking
- Pharmacy ethics
- Interpreting and processing medication orders
- Drug inventory management
- Strong work ethic
- Customer service
- Office administration
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Timeline
Produce Clerk
Publix Supermarket
11.2023 - Current
Immunizing Pharmacy Technician
Publix Supermarket
04.2023 - 05.2024
Pharmacy Cashier
Publix Supermarket
04.2023 - 05.2024
Bakery Clerk
Publix Supermarket
11.2022 - 04.2023
Office Manager
Global Belting Inc.
11.2018 - 10.2022
Production Assistant
Global Belting Inc.
11.2018 - 10.2022
Shift Supervisor
Starbucks
01.2003 - 01.2005
Assistant Manager
Barne's & Noble Café
01.1995 - 01.2005
Savannah College of Art and Design - art, art history
Savannah College of Art and Design
High school or equivalent - Basic studies
Mandarin Senior High
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Jacksonville Community College - art, art history
Jacksonville Community College
No Degree - Sterile Processing
Concorde Career College
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