Neiliana Cabrera

Provided swift solutions, returns, and sales floor assistance to hundreds of customers daily.

Maintained high standards of hospitality, cleanliness, and visual merchandising in store front.

Enhanced problem-solving skills and proficiency in point-of-sale systems.

• Developed strategies to improve customer service processes.
• Answered incoming calls and provided customer service.

Created visual content and managed network for restaurant promotion.

Captured and edited aesthetic photos and videos to enhance brand presence.

Conducted inventory management to maintain supply levels.

Provided customer service as a server and assisted in kitchen duties.

• Supported cashier operations and addressed customer inquiries as needed.
• Managed customer service requests through social media platforms.
• Maintained lead database and tracked interactions on social media accounts.
• Monitored social media for potential customer service opportunities.

Supported manicurists by prepping materials and maintaining a clean, organized station.

• Welcomed clients, scheduled appointments, and ensured high-quality service experience.

• Developed attention to detail, customer care, and time management skills