Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Neill Glick

Marion,SC

Summary

Proven leader with a track record of enhancing operational efficiency and customer satisfaction at The Royal Network. Skilled in Operations Management and Relationship Management, adept at driving sales growth and team development. Successfully implemented strategic planning and personnel management to boost business performance.

Overview

12
12
years of professional experience

Work History

Owner/Operator

Pro Installs
06.2015 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Inspected installations to check for functionality and maintain customer satisfaction.
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Enhanced customer satisfaction by providing timely and accurate installations.
  • Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
  • Collaborated with team members to ensure smooth workflow and successful project completion.
  • Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
  • Calculated materials and time needed for each job.
  • Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
  • Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
  • Ensured high-quality results by consistently following manufacturer specifications during installations.
  • Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
  • Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
  • Expedited installation times with efficient scheduling and coordination of resources.
  • Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
  • Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
  • Continuously updated technical knowledge through professional development opportunities, ensuring expertise in the latest industry trends and technologies.
  • Communicated quickly and accurately with companies about problematic sites, missed installations or other issues.
  • Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation.
  • Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.

Operations Manager

The Royal Network
10.2013 - 06.2015
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Implemented new inventory management system to optimize stock levels and reduce waste.

Customer Service Representative

The Royal Network
12.2012 - 10.2013
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided primary customer support to internal and external customers.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Sales Associate

Zales The Diamond Store
01.2012 - 11.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Lawn Care Technician

Greenwise Lawncare
01.2012 - 11.2012
  • Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
  • Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
  • Maintained routine landscaping schedules to boost lawn health.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained and serviced lawn care equipment to enhance longevity.
  • Assisted in the training of new team members, sharing valuable knowledge and expertise in lawn care techniques.
  • Developed lasting customer relationships and grew network over time.
  • Improved efficiency by effectively managing time spent on each job site while maintaining high-quality work standards.
  • Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
  • Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.
  • Demonstrated flexibility, adapting to scheduling changes and last-minute requests while maintaining a positive attitude.
  • Supported business development by offering exceptional service that led to referrals from satisfied customers.
  • Applied fertilizer and other nutrients to lawns to promote healthy growth.
  • Safely applied fertilizers, herbicides, and pesticides according to company guidelines and industry standards to ensure environmental compliance.
  • Developed estimates and presented customers with bids for lawn care services to help with planning.
  • Enhanced lawn health by implementing customized care plans and treating specific issues such as weeds, pests, and diseases.
  • Promoted company values through professional demeanor and following uniform guidelines during interactions with clients.
  • Provided education on lawn care products and services to help clients better understand ways to maintain lawns.
  • Seeded, sodded and hydroseeded lawns to provide visually appealing outdoor space.

Assistant Area Manager

Paradise Entertainment
05.2012 - 10.2012
  • Conducted regular store audits to maintain consistent operational standards throughout the region.
  • Managed budgets and financial reports to ensure profitability, identifying areas for improvement and cost-saving measures.
  • Ensured compliance with company policies and procedures by regularly reviewing documentation and updating as needed.
  • Optimized inventory levels by implementing effective ordering processes, reducing waste and saving costs.
  • Fostered a positive work environment through open communication channels between employees at all levels of the organization.
  • Increased customer satisfaction by effectively addressing concerns and resolving conflicts as an Assistant Area Manager.
  • Streamlined operations for improved efficiency with the implementation of new management strategies.
  • Recruited hired, and trained new team members, creating a high-performing workforce across multiple locations.
  • Collaborated with other Area Managers to share best practices and optimize overall company performance.
  • Coordinated promotional events within stores to boost foot traffic, raise brand awareness, and ultimately increase sales.
  • Enhanced employee performance through regular training sessions and constructive feedback.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.

Education

GED -

Marion County School
Marion, SC
2011

Skills

  • Operations Management
  • Documentation And Reporting
  • Hiring
  • Business Planning
  • Staff Training and Development
  • Sales negotiation
  • Personnel Management
  • Operations Oversight
  • Negotiation
  • Strategic Planning
  • Payroll Processing
  • Relationship Management
  • Human Resources

Timeline

Owner/Operator

Pro Installs
06.2015 - Current

Operations Manager

The Royal Network
10.2013 - 06.2015

Customer Service Representative

The Royal Network
12.2012 - 10.2013

Assistant Area Manager

Paradise Entertainment
05.2012 - 10.2012

Sales Associate

Zales The Diamond Store
01.2012 - 11.2012

Lawn Care Technician

Greenwise Lawncare
01.2012 - 11.2012

GED -

Marion County School

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Neill Glick