Neillea Warden
Missoula,MT
Summary
Professional with hands-on experience in collaborative environments, prepared to contribute to project success. Known for reliability and adaptability in meeting dynamic team needs. Exhibits strong organizational abilities and effective communication skills.
Overview
5
5
years of professional experience
Work History
Field marketing and event organizing intern
TDS Telecom
05.2025 - 12.2025
- Coordinated community marketing events and promotional booths to increase brand visibility and customer engagement across local service areas.
- Built positive relationships with residents, local businesses, and event partners to promote high-speed internet and communication services.
- Assisted in planning, set-up, and teardown of events, ensuring smooth execution and a polished customer experience from first handshake to last goodbye.
- Collected lead information and customer feedback, helping the team identify new opportunities for subscriber growth.
- Supported marketing campaigns by distributing branded materials and clearly communicating product features to potential customers.
- Collaborated with sales and marketing teams to track attendance, analyze engagement metrics, and improve outreach strategies.
- Represented TDS Telecom with professionalism and enthusiasm while educating the public about fiber-optic expansion and service benefits.
- Managed event logistics including inventory, signage placement, and vendor coordination to ensure efficient operations.
- Strengthened brand presence through social media content support, photography, and real-time event updates.
- Demonstrated strong teamwork and adaptability in fast-paced marketing environments with shifting schedules and priorities.
Barista
1889 Coffee House
06.2022 - 12.2024
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary, while celebrating achievements regularly.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Implemented creative marketing strategies to attract new customers and encourage repeat visits from regular clientele.
- Established and maintained quality control standards.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Cleaned counters, machines, utensils, and seating areas daily.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
Barista
Grateful Bread Bakery
04.2021 - 06.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Followed exact recipes for mixing and preparing beverage and food items.
- Restocked display cases with attractive arrangements to promote specialty food items like baked goods.
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe's environmental responsibility goals.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
College of Business - Marketing
University of Montana
Missoula, MT06.2028
High School - undefined
Helena High School
06.2024
Skills
- Excel, Word
- Google docs
- Teams
- intermediate Spanish fluency
- Event coordination
- Community engagement
- Social media marketing
- Public speaking
- Time management
- Creative problem-solving
- Teamwork and collaboration
- Multitasking and organization
LEADERSHIP (OR EXTRACURRICULAR) ACTIVITIES
Tiernan Irish dance teacher, 09/2021 - 09/2023 Taught traditional and modern Irish dance techniques to students with varying skill levels, building confidence, rhythm, and teamwork. Choreographed engaging routines for performances, school assemblies, and cultural events that showcased Irish heritage and student talent. Created a supportive learning environment by breaking down complex steps into achievable goals and celebrating progress.
Languages
Spanish
Limited Working
Timeline
Field marketing and event organizing intern
TDS Telecom
05.2025 - 12.2025
Barista
1889 Coffee House
06.2022 - 12.2024
Barista
Grateful Bread Bakery
04.2021 - 06.2022
High School - undefined
Helena High School
College of Business - Marketing
University of Montana
LEADERSHIP (OR EXTRACURRICULAR) ACTIVITIES
- Social Media Marketer – Small Wonder Futons, Missoula, MT, 09/25-current
- Developed and executed social media strategies across Facebook and Instagram to increase local brand awareness and drive in-store traffic.
- Created engaging content highlighting product benefits, promotions, and seasonal themes, boosting average post reach and customer engagement.
- Managed daily posting schedule, ensuring consistent branding and timely promotion of futons, frames, and home-comfort products.
- Produced original graphics, captions, and short-form videos that showcased product quality, customer testimonials, and store personality.
- Analyzed social media metrics to track performance, identify trends, and adjust content strategy for optimal engagement and conversion.
- Responded to customer inquiries and comments promptly, strengthening community relationships and improving customer satisfaction.
- Collaborated with the store owner to plan marketing campaigns supporting sales events, new arrivals, and health-benefit education about futon products.
ADDITIONAL INFORMATION
I enjoy Irish dancing, Spanish culture, mixed-media art, social media marketing, and event organizing