Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

NEILLY DJIMI

Houston,TX

Summary

Dynamic Customer Service Representative with extensive experience at a leading call center, excelling in problem resolution and customer relations. Proven track record of enhancing customer satisfaction through effective communication and upselling strategies. Proficient in CRM software and Microsoft Office Suite, fostering team collaboration to streamline service delivery and improve client loyalty.

Overview

2026
2026
years of professional experience

Work History

Customer Service Specialist Hybrid

Yoally Beauty Studio
2022 - Current
  • .
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Collaborated with team members to create effective strategies for improving overall customer experience.
  • Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
  • Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Implemented and developed customer service training processes.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Investigated and resolved accounting, service and delivery concerns.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Delivered prompt service to prioritize customer needs.
  • Sought ways to improve processes and services provided.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Customer Service Representative

Doctor Tchamen's Ophthalmology Clinic
2013 - 2025
  • Coordinated with medical staff to ensure seamless patient flow during clinic hours.
  • Educated patients on pre- and post-operative care instructions clearly and effectively.
  • Streamlined appointment scheduling processes, enhancing operational efficiency within the clinic.
  • Trained new team members on customer service protocols and clinic procedures effectively.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Improved resolution time with effective problem-solving for customer complaints.

Education

Bachelor of Science - Business Administration And Management

UNIVERSITY OF FRENCH GUYANA
France
06-2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Client relations
  • Payment processing
  • Customer satisfaction measurement
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Product knowledge
  • Call management
  • Appointment scheduling
  • Order processing
  • Team development
  • Documentation
  • Administrative support
  • Microsoft Office Suite
  • Data collection

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Languages

French
Native or Bilingual

Interests

  • Cooking
  • Youth Development Programs
  • Supporting STEM education initiatives and mentorship programs
  • I like working with my hands and fixing things
  • Food Tourism
  • Crafting and DIY Projects
  • Participating in cultural exchange programs and homestays
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Team Sports
  • Pilates

Timeline

Customer Service Specialist Hybrid

Yoally Beauty Studio
2022 - Current

Customer Service Representative

Doctor Tchamen's Ophthalmology Clinic
2013 - 2025

Bachelor of Science - Business Administration And Management

UNIVERSITY OF FRENCH GUYANA

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