Neilly Tantoh
Silver Spring,MD
Overview
1
1
year of professional experience
Work History
Receptionist
Hebrew Home Of Greater Washington
01.2023 - 01.2024
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Reduced incoming call response time by implementing an effective call routing system.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Sales Associate
TJ Max
09.2022 - 01.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Bachelor of Science - Nursing
Montgomery College
Rockville, MD01.2026
Skills
- Project Coordination
- Scheduling
- Technical Support
- Data Entry
- Clerical Support
- File Management
- Telephone Skills
- Mail Handling
- Greeting and Seating Clients
Timeline
Receptionist
Hebrew Home Of Greater Washington
01.2023 - 01.2024
Sales Associate
TJ Max
09.2022 - 01.2024
Bachelor of Science - Nursing
Montgomery College
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