Neilofer Quassani
Elk,CA
Summary
Highly driven and goal-oriented team leader dedicated to ensuring exceptional customer satisfaction and maintaining strong client relationships. Possessing adaptability to thrive in dynamic environments, I excel at managing multiple cases and accounts effectively. Collaborating seamlessly with cross-functional teams, I strive to achieve business objectives while addressing client challenges proactively. My passion lies in creating positive impacts in the lives of clients and patients, with exceptional empathetic communication and executive-level communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Behavior Technician Center for Autism and Related
Center For Autism And Related Disorder
05.2018 - Current
- Assist behavior analysts in implementing behavior intervention plans for maladaptive behaviors.
- Utilize ABA teaching strategies and tools to increase language, communication, and self-help skills.
- Strong communication, problem-solving, and organizational skills.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Assisted clients in identifying and setting goals to promote positive behavior development.
Account Manager
Forever Health And Fitness
06.2014 - 10.2017
- Successfully sold networking and marketing services to physicians, nurse practitioners, and physician assistants.
- Conducted interviews and background checks for practitioners.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Created practitioner profiles on the Forever Health website and managed practitioner accounts.
Wellness Specialist
Life Extension
08.2012 - 10.2017
- Ranked among the top 5 wellness specialists in the company.
- Promoted to Account Manager for Forever Health, collaborating with the President of Suzanne Somers' company.
- Provided customer support on health and wellness, blood test results, supplements, and medical research.
- Discussed various medical conditions and dietary considerations with customers.
- Strived to eliminate high-risk behavior through education, diet, exercise, stress reduction and clean living for clients.
- Developed care plans and agendas for clients based on individual health concerns and advised on specific diet and exercise plans.
Education
Bachelor of Science - Speech And Hearing Sciences
Arizona State University
Tempe, AZ12.2022
Bachelor of Science - Biological Studies
University of Nevada - Las Vegas
Las Vegas, NV12.2009
Skills
- Behavioral Health
- Behavioral Therapy
- Experience with Children
- Data Collection
- Applied Behavior Analysis
- Autism Experience
- Differentiated Instruction
- Direct Care Staff Oversight
- Interviewing Techniques
- Cross-functional project management
- Case Management
- Positive Interactions
- Documentation Skills
Certification
- Board Certified Autism Technician
Assessments
- Administrative assistant/receptionist — Proficient
- Customer focus & orientation — Proficient
Languages
English
Native or Bilingual
Farsi
Native or Bilingual
Timeline
Behavior Technician Center for Autism and Related
Center For Autism And Related Disorder
05.2018 - Current
Account Manager
Forever Health And Fitness
06.2014 - 10.2017
Wellness Specialist
Life Extension
08.2012 - 10.2017
Bachelor of Science - Speech And Hearing Sciences
Arizona State University
Bachelor of Science - Biological Studies
University of Nevada - Las Vegas
- Board Certified Autism Technician
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