Neil R Smith
Chester,W.V
Summary
Performance-driven Vice President with Number years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Results-driven Job Title with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
32
32
years of professional experience
1
1
Certification
Work History
AVP, Banking Center Manager
Huntington National Bank
04.2004 - 10.2011
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
- Prepared, sorted and distributed Type reports to appropriate branches.
- Established performance goals for department and provided methods for reaching milestones.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Distinguished best, average and potential referral partners to build up Type pipeline.
- Clarified roles, responsibilities and expectations of staff.
- Collaborated with VPs in order to grow business partners through prospecting, Type and follow-up activities.
- Established performance goals for department and outlined processes for achievement.
- Increased company growth through collaboration with sales and marketing departments.
- Identified opportunities to improve business process flows and productivity.
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
Area Sales Manager
Sentry Insurance
06.1993 - 04.2004
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Built lasting relationships with clients through outstanding customer service interactions.
- Hired, mentored and motivated sales professionals to service customer accounts and target metrics.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
- Introduced new products to meet customer demand and increase profits.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Developed and implemented key account strategies and programs to optimize revenue contribution and return on investment.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Formulated tactics and strategies to target new potential customers within prioritized markets.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
Manager
Russell’s Formal Wear
10.1990 - 06.1993
- Managed senior-level personnel working in marketing and sales capacities.
- Managed and motivated employees to be productive and engaged in work.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cross-trained existing employees to maximize team agility and performance.
Manager Loan Officer
New Waterford Bank
02.1987 - 10.1990
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Built positive relationships with customers to increase repeat business.
- Monitored areas for security issues and safety hazards.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Monitored pipelines to track and log status of loans.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Negotiated loan terms and conditions with customers to secure best deal.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Developed and implemented marketing campaigns to attract new customers.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Developed systems to efficiently track loan documents and enhance accuracy.
- Processed loan applications and monitored progress from start to finish.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Assessed loan portfolios for compliance with underwriting policies.
- Recommended loan approvals and denials based on customer loan application reviews.
- Proactively identified solutions for customers experiencing credit issues.
AVP
Northern Hancock Bank & Trust
02.1982 - 04.1987
- Communicated business concepts and expected functional behavior to developers and other stakeholders.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased company growth through collaboration with sales and marketing departments.
- Distinguished best, average and potential referral partners to build up Type pipeline.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
Manager
HSBC Finance Corporation
06.1979 - 04.1982
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Education
Insurance - Life, Business Coverage, Consumer. C I C, Series 6
Sentry Insurance Business And. Consumer Insurance
Stevens Point, WI09.2003
Banking And Financial Support Services
Ball State University
Muncie, IN03.1988
Banking And Financial Support Services
Kent State University
Kent, OH01.1984
Bachelor Of Science - Business Administration And Management
West Liberty University
West Liberty, WV05.1979
Skills
- Write Reports
- Banker Mentoring
- Mortgage Lending
- Customer Experience Management
- Wire Transfer
- Excellent Team Leadership
- Coordinate Training
- Securities Safekeeping
- Sales Coaching
- Bank Security Expertise
- Human Resources Knowledge
- Build Customer Relationships
- Cost Control and Reduction
- Banking Standards
- Collections Actions
- Consumer Banking
- Business Activity Tracking
- Risk Mitigation Strategies
- Insurance Negotiation
- Credit Approval and Denial
- Risk Assessment and Classification
- Risk Management Expertise
- Loan Processing
- Commercial Lines of Credit
- Customer Referrals
- Financial Reporting and Analysis
- Recruit Well-Qualified Staff
- Strategic and Financial Planning
- Remote Video Conferencing
- Banking Operations Knowledge
- Core Banking
- Customer Proposals
- Facility Security
- Marketing Strategy Development
- Business Growth and Marketing Strategies
- Market Trend Analysis
- Sales and Marketing Leadership
- Customer and Employee Rapport
- Coaching and Mentoring
- Staff Training
- Business Consulting
- Negotiation and Persuasion
- Commercial Lending and Refinance
- Portfolio Management
- Industry Best Practices
- Employee Motivation and Performance
- Team Engagement
- Executive Leadership
Certification
- Licensed Area Manager - 1999-2010
- Area of certification Underwriting - 1979- 2010
- Area of certification, Sentry Insurance CIC, Series 6 - 1996-2010
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Timeline
AVP, Banking Center Manager
Huntington National Bank
04.2004 - 10.2011
Area Sales Manager
Sentry Insurance
06.1993 - 04.2004
Manager
Russell’s Formal Wear
10.1990 - 06.1993
Manager Loan Officer
New Waterford Bank
02.1987 - 10.1990
AVP
Northern Hancock Bank & Trust
02.1982 - 04.1987
Manager
HSBC Finance Corporation
06.1979 - 04.1982
Insurance - Life, Business Coverage, Consumer. C I C, Series 6
Sentry Insurance Business And. Consumer Insurance
Banking And Financial Support Services
Ball State University
Banking And Financial Support Services
Kent State University
Bachelor Of Science - Business Administration And Management
West Liberty University