Neima Pollard
Tacoma,WA
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Receptioniest Multicare
MultiCare Health
Tacoma
02.2024 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Answered phones promptly and directed calls appropriately.
- Verified insurance coverage for appointments and collected co-payments as required.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Protected patients by observing strict HIPAA guidelines.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Took messages from patients and promptly relayed to appropriate staff.
- Straightened up waiting room to maintain neat and organized space.
- Called patients to confirm scheduled appointments and obtain additional details.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Certified Nursing Assistant
Avamere Rehabilitation of Beaverton
Tacoma
06.2021 - 06.2022
Certified Nursing Assistant
healthy Senior Care solutions
Los Angeles
03.2012 - 04.2017
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Transported patients to treatment units, using wheelchair or stretcher.
- Provided emotional support to family members regarding end-of-life decisions.
- Observed patients for any changes in their physical or mental condition.
- Responded quickly to emergency situations involving sudden illness or injury.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Participated in educational programs related to nursing assistant skills development.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Administered medications as directed by registered nurse or physician.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
Education
Certified Nursing Assistant
Avamere
Tacoma, WA04-2021
Phelobotomy
Angeles College
Los Angeles, CA07-2014
High School Diploma -
St Johns College
Belize Central, America06-2006
Skills
- Records Management
- Referral Verification
- Payment Collection
- HIPAA Compliance
- Records Maintenance
- Telephone Etiquette
- Electronic Medical Records
- Appointment management
- Medical Charting
- Medical Billing
- Co-payment collection
- Patient Relations
- Patient Scheduling
- Medical Transcription
- Insurance Verification
- Medical Terminology
- Billing support
Certification
Diploma, . Certified ,nursing assistant, Phelobomoty
Timeline
Medical Receptioniest Multicare
MultiCare Health
02.2024 - Current
Certified Nursing Assistant
Avamere Rehabilitation of Beaverton
06.2021 - 06.2022
Certified Nursing Assistant
healthy Senior Care solutions
03.2012 - 04.2017
Certified Nursing Assistant
Avamere
Phelobotomy
Angeles College
High School Diploma -
St Johns College
Similar Profiles
An GarciaAn Garcia
Nutrition Manager at MultiCare HealthNutrition Manager at MultiCare Health
Shawna WillensShawna Willens
Registered Nurse at MultiCare HealthRegistered Nurse at MultiCare Health
Serena Theresa'Ann JohnsonSerena Theresa'Ann Johnson
Microbiologist Processor at MultiCare HealthMicrobiologist Processor at MultiCare Health
Julius ColwashJulius Colwash
Security Officer at MultiCare HealthSecurity Officer at MultiCare Health
Keyri De HaroKeyri De Haro
Administrative Assistant at Elite Fencing and LandscapingAdministrative Assistant at Elite Fencing and Landscaping