Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Neirissa Keys

Neirissa Keys

Murrieta,CA

Summary

Accomplished at Pechanga Resort Casino, I spearheaded transformative training programs, enhancing manager and supervisor development through innovative curriculum design and effective coaching for a workforce of over 4000 employees, Expert in needs assessment and leveraging adult learning principles, I significantly improved organizational performance and employee development, demonstrating a keen ability to mentor and a mastery in organizational development.

Overview

16
16
years of professional experience

Work History

Division Training Manager

Pechanga Resort Casino
10.2018 - 07.2024
  • Directed training programs and development paths for managers and supervisors.
  • Managed all exempt employee coaching, training, and performance improvement actions.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Conducted training courses and prepared videos for long-term use.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Developed departmental systems and procedures to better align workflow processes.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
  • Reviewed and edited all training materials for accuracy and company policy compliance.

Sr. Instructor

Pechanga Resort Casino
03.2017 - 10.2018
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Created training programs and instructional materials to further educate personnel.
  • Monitored employee progress and gave feedback to management and additional training requirements.
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Designed and delivered web-based, self-directed learning materials.
  • Established and maintained quality control standards.

Sr. Learning Strategist

Pechanga Resort Casino
11.2014 - 03.2017
  • Developed and implemented successful onboarding program.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Facilitated virtual, in-person and blended learning sessions.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Designed and delivered web-based, self-directed learning materials.

HR Operations Partner

Pechanga Resort Casino
06.2008 - 11.2014
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
  • Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
  • Collaborated with leadership to assess and improve policies across board.
  • Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

Education

Human Resources Management - Masters Program

Columbia Southern University, Orange Beach, AL
06.2025
  • 4.0 GPA

Bachelor of Science - Business Administration And Management/ English

Washington & Jefferson College, Washington, PA
08.1994

Skills

  • Training Program Development
  • Adult Learning Principles
  • Needs Assessment
  • Employee Development
  • Curriculum Design
  • Learning Management Systems
  • Coaching and Mentoring
  • Organizational Development
  • Performance Appraisal
  • Process Documentation
  • New hire on-boarding
  • Public speaking
  • Teambuilding
  • Written Communication
  • Staff development plans
  • Decision-Making
  • Organization and Time Management
  • Multitasking Abilities
  • Process evaluation and enhancement
  • Course development
  • Leadership training
  • Small Group Instruction
  • Training solutions development
  • Adult learning theories
  • Employment law knowledge
  • Knowledgeable in Articulate and Adobe

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Division Training Manager - Pechanga Resort Casino
10.2018 - 07.2024
Sr. Instructor - Pechanga Resort Casino
03.2017 - 10.2018
Sr. Learning Strategist - Pechanga Resort Casino
11.2014 - 03.2017
HR Operations Partner - Pechanga Resort Casino
06.2008 - 11.2014
Columbia Southern University - , Human Resources Management - Masters Program
Washington & Jefferson College - Bachelor of Science, Business Administration And Management/ English

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Neirissa Keys