Summary
Overview
Work History
Education
Skills
Timeline
Generic

Neis angel-gilliard

Sylmar,CA

Summary

Dynamic leader with a proven track record at Starbucks, adept in operations management and staff development. Excelled in enhancing customer satisfaction and operational efficiency through effective conflict resolution and inventory control. Skilled in fostering a customer-oriented environment and motivating teams for continuous improvement.

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Overview

11
11
years of professional experience

Work History

Shift Supervisor

Starbucks
10.2022 - Current
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Completed store opening and closing procedures and balanced tills.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Enforced company policies and regulations with employees.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Store Manager

Jamba Juice
02.2022 - 10.2022
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Supervised guests at front counter, answering questions regarding products.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Night Shift Supervisor

Aromas Teas & Coffee
07.2021 - 02.2022
  • Organized evening meetings to set operations for following day and next shift crew.
  • Observed each team member to carry out duties and provided constructive criticism.
  • Coordinated with maintenance teams to schedule repairs or equipment maintenance during non-peak hours to minimize disruption to workflow.
  • Improved customer satisfaction by addressing concerns promptly and ensuring high-quality service from the night shift team.
  • Managed communication between associates and management, addressing key issues and needs.
  • Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
  • Assisted customers with complaints, questions, and concerns.
  • Maintained stock of products and ordered new products when stock was running low.

Shift Leader

Ike's Love & Sandwiches
02.2021 - 07.2021
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Store Manager

Pieology Pizzeria
07.2020 - 02.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Store Manager

The Pie Hole - Los Angeles
01.2017 - 07.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Baker

Universal Studios Hollywood
04.2016 - 01.2017
  • Processed customer orders and payment transactions.
  • Operated cash registers and processed payments accurately.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Cleaned and maintained kitchen equipment and oven.
  • Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Complied with health and safety codes to protect staff and customers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Trained and supervised new employees on bakery operations and procedures.

Baker

Bella Juila Cafe
08.2015 - 02.2016
  • Processed customer orders and payment transactions.
  • Operated cash registers and processed payments accurately.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Cleaned and maintained kitchen equipment and oven.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Adjusted recipes based on available ingredients or dietary restrictions,
  • Managed customer service operations, including taking orders and resolving complaints.

Team Member

Costco
11.2013 - 08.2015
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Learned all required tasks quickly to maximize performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Maintained productive, efficient approach to all tasks.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted customers in selecting merchandise best suited to needs.
  • Assisted with inventory counts and stocking of merchandise.

Education

Bachelor of Science - Industrial Psychology

Arizona State University
Tempe, AZ
06-2028

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Staff motivation
  • Staff development
  • Operations management
  • Inventory control and record keeping
  • Safety awareness
  • Conflict resolution techniques
  • Schedule management
  • Policy enforcement
  • Continuous improvement
  • Document management
  • Schedule oversight

Timeline

Shift Supervisor

Starbucks
10.2022 - Current

Store Manager

Jamba Juice
02.2022 - 10.2022

Night Shift Supervisor

Aromas Teas & Coffee
07.2021 - 02.2022

Shift Leader

Ike's Love & Sandwiches
02.2021 - 07.2021

Store Manager

Pieology Pizzeria
07.2020 - 02.2021

Store Manager

The Pie Hole - Los Angeles
01.2017 - 07.2020

Baker

Universal Studios Hollywood
04.2016 - 01.2017

Baker

Bella Juila Cafe
08.2015 - 02.2016

Team Member

Costco
11.2013 - 08.2015

Bachelor of Science - Industrial Psychology

Arizona State University

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