Neisah Wicker
Connersville,IN
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
25
25
years of professional experience
Work History
Transit Supervisor
Fayette County Public Transit
10.2019 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Conducted routine inspections to check quality and compliance with established specifications.
- Created and managed project plans, timelines and budgets.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Maintained database systems to track and analyze operational data.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Circulation/Manager of Operations
Connersville News Examiner
04.2010 - 06.2019
- Complete control of Circulation Department
- Hiring, contracting and training of the largest department of the newspaper.
- Organized supplies, equipment and records.
- Kept up-to-date records of materials, maintained inventory and corrected delivery errors.
- Responded to numerous calls daily, helping subscribers with specific information needs.
- Created and maintained data bases on dept. operations and contacts
- Single copy sales, collections, contracts and return tracking for both retail stores and rack sales
- increased company revenue through negotiations, budget expenditures and sales.
Operations Manager
Healthlink MediVan
09.1998 - 06.2008
- Supervised all staff/drivers and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Billing and payroll
Education
Cerification - Medical Science
Mount San Antonio Community College
Walnut, CA09.1986
High School Diploma -
Union County High School
Liberty, IN05.1974
Skills
- Twenty five plus years of supervisory experience in field of transportation Started as driver and now responsible and accountable leader Skills include training required by agency and state agency
- Title VI and Civil Rights
- American with Disabilities Act (ADA)
- INDOT North/South Workshop
- Drug and Alcohol Program Manager
- Policy Building
Familiar and have worked 1:1 with area organizations and Medical Professionals
I have worked 1:1 with several organizations in the community as well as medical facilities and staff to further assist in their needs. Fayette County Cancer Society, Benchmark, Neighborhood Health, and Reid Health to name a few.
Timeline
Transit Supervisor
Fayette County Public Transit
10.2019 - Current
Circulation/Manager of Operations
Connersville News Examiner
04.2010 - 06.2019
Operations Manager
Healthlink MediVan
09.1998 - 06.2008
Cerification - Medical Science
Mount San Antonio Community College
High School Diploma -
Union County High School
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