Neisha Comer
Scottsdale,AZ
Summary
Strong desire to build a career in challenging service by utilizing my experience and ideas with hard-earned skills, where knowledge and communication an personal skills will be mostly valued. To unleash creativity and be safe furnished in planning executing surprising and achieving the organizational objective of and edified business though the exploitation of skills and knowledge that have been acquire by scholastic and pratical
Overview
28
28
years of professional experience
Work History
Customer Service Supervisor
United States Postal Office
03.2022 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
City Carrier
United States Postal Office
04.2016 - 03.2022
- Maintained safety standards while driving, resulting in zero accidents during tenure.
- Planned and cased mail in sequence of delivery for designated route.
- Delivered packages and mail to business and people in local area.
- Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
Shift Manager
Aldi Foods
10.2014 - 09.2016
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Sheet Metal Worker
Gary Steel Mill
10.2007 - 10.2014
- Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials.
- Fastened joints and seams together to assemble components into sheet metal products.
- Improved project efficiency by accurately measuring, cutting, and assembling sheet metal components.
- Enhanced workplace safety through proper use of tools and equipment during fabrication tasks.
Physical Therapist
Tristate Rehab
04.2001 - 12.2009
- Developed strong relationships with patients, establishing trust and rapport to facilitate successful therapy outcomes.
- Evaluated assistive devices such as braces or prosthetics to provide recommendations for improved function and comfort.
- Enhanced patient satisfaction by providing one-on-one attention and addressing individual concerns.
- Managed high-volume caseload and organized daily schedules of assistants and patients.
Customer Service Representative
APAC Customer Services
05.2002 - 11.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Packer
Orville Redenbacher's
01.1997 - 04.2002
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Education
Associate of Science - Business
Indiana University Northwest
Gary, IN05.2009
High School Diploma -
Rock Island High School
Rock Island, IL06.1992
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Decision-Making
- Team Development
- Quality Assurance
- Report Generation
- Team Leadership
Timeline
Customer Service Supervisor
United States Postal Office
03.2022 - Current
City Carrier
United States Postal Office
04.2016 - 03.2022
Shift Manager
Aldi Foods
10.2014 - 09.2016
Sheet Metal Worker
Gary Steel Mill
10.2007 - 10.2014
Customer Service Representative
APAC Customer Services
05.2002 - 11.2007
Physical Therapist
Tristate Rehab
04.2001 - 12.2009
Packer
Orville Redenbacher's
01.1997 - 04.2002
Associate of Science - Business
Indiana University Northwest
High School Diploma -
Rock Island High School
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