Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Neisha Correa

Orlando,FL

Summary

Proven track record in enhancing customer loyalty and streamlining service processes at Freak Electronics, leveraging strong problem-solving and empathy skills. Excelled in fast-paced environments, achieving significant improvements in service efficiency. Demonstrated reliability and exceptional teamwork abilities, contributing to a positive and productive workplace. Detail-oriented food service professional with experience. Accustomed to interacting with guests to determine specific needs and executing food preparation tasks to meet demand. Offers top-notch customer service. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

11
11
years of professional experience

Work History

Sandwich Artist

The Samich Shop
12.2023 - 08.2024
  • Greeted guests, promoted specials, and took orders.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prepared and served hot and cold sandwiches based on customer preferences.

Customer Service Representative

Freak Electronics
09.2020 - 12.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Customer Service Representative

Macys Department Store
01.2018 - 07.2020
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Tracked customer service cases and updated service software with customer information.

Teacher's Assistant

Escuela Eugenio Maria Hostos
03.2013 - 04.2014
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student learning objectives through personalized and small group assistance.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Graded assignments and reported individual progress to teacher.

Education

Computer And Network Administration -

Instituto De Banca Y Comercio
Mayaguez, PR
05.2016

Associate of Science - Computer Repair

Instituto De Banca Y Comercio
Mayaguez, PR
05.2016

High School Diploma -

Escuela Eugenio Maria De Hostos
Mayaguez, Puerto Rico
05.2014

Skills

    Customer Service

    Teamwork and Collaboration

    Problem-Solving

    Time Management

    Cleaning and organization

    Reliability and punctuality

    Food Preparation

    Effective multi-tasking

    Multitasking and Prioritizing

    Patience and Empathy

    Dependable and honest

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sandwich Artist

The Samich Shop
12.2023 - 08.2024

Customer Service Representative

Freak Electronics
09.2020 - 12.2023

Customer Service Representative

Macys Department Store
01.2018 - 07.2020

Teacher's Assistant

Escuela Eugenio Maria Hostos
03.2013 - 04.2014

Computer And Network Administration -

Instituto De Banca Y Comercio

Associate of Science - Computer Repair

Instituto De Banca Y Comercio

High School Diploma -

Escuela Eugenio Maria De Hostos

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Neisha Correa