Neisha Figueroa

• Responsible for Collection of outstanding patient balances of Medical creditors clients accounts while maintaining superior customer service and professionalism
• Adheres to applicable policies, hospital/physician billing/department practices and 3rd party requirements
• Verified patient information, including medical history and insurance coverage, to ensure accuracy of coding and billing.
• Conducted audits of medical records to identify missing or incorrect documentation that could affect accurate coding and billing.
• Generated reports from software systems to track claim status and denials.
• Researched denied claims to determine the cause of denial and corrected errors as needed.
• Analyzed trends in denials in order to recommend process improvements which would reduce the number of denials received.
• Reviewed physician orders, laboratory results, diagnostic images, clinical statements and other health care provider services for completeness and accuracy.
• Facilitated payment arrangements with patients and guarantors who were unable to make full payment at time of service.
• Maintained detailed accounts receivable aging reports on a daily basis to ensure timely payments from patients and insurance companies.
• Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
• Received, organized and maintained all coding and reimbursement periodicals and updates.

• Based on curriculum of the school teach 2 to 3 years old doctrine about the bible.
• Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
• Organized educational materials and resources to create an engaging learning environment.
• Assisted in providing a safe and secure environment for children.
• Developed lesson plans that incorporated creative teaching techniques.

• Persuaded customer into buying a variety of phone services and help them understand the process of using and paying for the services which included: Wi-Fi, High speed internet, Wireless, and house phone services.
• Identified potential customers through cold calling and database research.
• Developed relationships with customers to increase sales opportunities.
• Greeted customers in a friendly, professional manner on the phone.
• Provided product information, answered questions, and offered solutions to customer inquiries.

• Maintained a management style that follows company best practices
• Completed payroll and scheduled/coordinated meetings
• Built and maintained good customer relationships
• Addressed employee and customer concerns.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Coordinated with other departments to ensure smooth flow of operations.

• Scheduled appointments, billed patients, compiled and recorded medical charts, reports and correspondence
• Fast learner utilizing Microsoft office (Excel, PowerPoint, Word) in everyday tasks.
• Provided administrative support to the office manager and other staff members.
• Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
• Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
• Greeted visitors in a professional manner and directed them to appropriate personnel or offices.

Analyze and adapt to shifts in the marketplace, while also learning how to collaborate and strategize with team members, stakeholders and executives.

skills in project management, critical thinking, and leadership, and gain fundamental business knowledge and the ability to communicate ideas in a collaborative environment.

Develop the attitudes, knowledge and skills to become active and committed members of the faith community and to contribute positively to the world community