Summary
Overview
Work History
Education
Skills
Timeline
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Neisha Hernandez

Hollywood,FL

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences and successful providing fast, high-quality customer service to guests. Diligent customer service, skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Overview

6
6
years of professional experience

Work History

Server

Blue Martini
02.2019 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Customer Support Specialist

Maximus
02.2019 - 11.2020
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Responded to customer inquiries and provided technical assistance over phone.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Created user accounts and assigned permissions.
  • Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions to provide accurate information to customers.
  • Supported cross-functional collaboration efforts between departments for seamless problem-solving involving multiple areas of expertise.
  • Adapted quickly to changes in technology or procedural updates, ensuring a smooth transition and uninterrupted support for customers.

Education

Charles W Flanagan High School
Pembroke Pines, FL

Skills

  • Exceptional customer service
  • Strong Work Ethic
  • Professional Appearance
  • High-volume dining
  • Adaptable and Flexible
  • Multitasking Abilities
  • Problem-Solving
  • Active Listening
  • CRM Software
  • Call center experience
  • Remote Technical Support
  • Microsoft Windows and Office
  • Incoming Call Management

Timeline

Server

Blue Martini
02.2019 - Current

Customer Support Specialist

Maximus
02.2019 - 11.2020

Charles W Flanagan High School

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Neisha Hernandez