Neisha Masterson
Spiro,OK
Summary
I am very result oriented, self motivated, positive attitude, dependable and dedicated with high energy. Seeking an opportunity where I can effectively utilize my time, experience, in the medical field or other with techniques I've learned to the best of my ability.
Overview
28
28
years of professional experience
Work History
Certified Medical Assistant
Mercy Plastic Surgery & Reconstruction
09.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills wh
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians in providing quality care by accurately performing clinical tasks, such as taking vital signs and administering medications.
- Contributed to a safe healthcare environment by adhering to infection control protocols and maintaining cleanliness standards throughout the facility.
- Facilitated smooth front-office operations by handling incoming phone calls, addressing inquiries, and directing callers to appropriate staff members when necessary.
- Promoted a positive atmosphere within the clinic through professional interactions with colleagues, patients, and visitors alike.
- Enhanced patient care by efficiently managing medical records and scheduling appointments.
Certified Medical Assistant
Mercy River Valley Musculoskeletal Clinic
10.2007 - 09.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Certified Registered Medical Assistant
North Hill's Children Clinic
01.2007 - 10.2007
- Assisted physicians in providing quality care by accurately performing clinical tasks, such as taking vital signs and administering medications.
- Contributed to a safe healthcare environment by adhering to infection control protocols and maintaining cleanliness standards throughout the facility.
- Facilitated smooth front-office operations by handling incoming phone calls, addressing inquiries, and directing callers to appropriate staff members when necessary.
- Promoted a positive atmosphere within the clinic through professional interactions with colleagues, patients, and visitors alike.
- Enhanced patient care by efficiently managing medical records and scheduling appointments.
- Provided critical support during emergency situations by remaining calm and following established protocols for patient stabilization or appropriate medical intervention.
- Assisted in maintaining compliance with regulatory requirements through timely completion of continuing education courses and staying informed on industry best practices.
- Improved patient satisfaction with compassionate and attentive support during appointments and follow-up calls.
- Provided valuable assistance during medical examinations, ensuring proper equipment setup and sterilization procedures were followed.
- Aided in the prevention of diagnostic errors by diligently preparing patients for various tests, including blood draws or imaging studies.
Bid Specialist
LaBarge Inc.
08.2002 - 02.2006
- Enhanced bid win rate by developing and implementing strategic bid processes.
- Negotiated contract terms with clients, aligning expectations with company capabilities and resources.
- Supported the sales team in identifying new market opportunities through comprehensive market research.
- Collaborated with cross-functional teams to gather critical information for proposal development.
Front Office Manager
Dell Star Technologies Inc
08.2002 - 02.2004
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Visual Merchandising Manager
Express, Limited Inc
08.1996 - 08.2001
- Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
- Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Conducted regular assessments of store layout, making data-driven adjustments to optimize traffic flow and product visibility.
- Improved store aesthetic by selecting appropriate fixtures and lighting, creating a more inviting atmosphere for customers.
- Maintained strong knowledge of current fashion trends and consumer preferences, applying this insight to create visually appealing merchandise presentations.
- Managed merchandising standards and maintained consistency across distribution channels.
- Communicated visual merchandising information and standards via in-store training and regular meetings.
Education
No Degree - Education
Carl Albert State College
Poteau, OK05.1997
High School Diploma -
Spiro High School
Spiro, OK05.1994
Certified Medical Assistant - Medical Assisting
Career Centers of Texas
Fort Worth, TX10.2007
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Electronic Health Records
- Vital Sign Monitoring
- Patient documentation
- Patient Assessments
- Inventory and supply management
- Inventory Management
- Medical Records Management
- Direct Patient Care
- Clinical Documentation
- Medical terminology knowledge
Timeline
Certified Medical Assistant
Mercy Plastic Surgery & Reconstruction
09.2020 - Current
Certified Medical Assistant
Mercy River Valley Musculoskeletal Clinic
10.2007 - 09.2019
Certified Registered Medical Assistant
North Hill's Children Clinic
01.2007 - 10.2007
Bid Specialist
LaBarge Inc.
08.2002 - 02.2006
Front Office Manager
Dell Star Technologies Inc
08.2002 - 02.2004
Visual Merchandising Manager
Express, Limited Inc
08.1996 - 08.2001
No Degree - Education
Carl Albert State College
High School Diploma -
Spiro High School
Certified Medical Assistant - Medical Assisting
Career Centers of Texas
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