Summary
Overview
Work History
Education
Skills
Timeline
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Neisha McDay

Property Manager
Conley,GA

Summary

Well-qualified Property Manager with proven success in improving operations and solving problems. Strong knowledge of LIHTC , HUD Project Based Section 8 , and very skilled in collecting 100% of rent owed and managing outstanding tenant issues. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

24
24
years of professional experience

Work History

Certified Tax Preparer

Prestigious Tax Services
Decatur, United States
04.2015 - Current
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Delivered comprehensive tax documentation required for accurate individual and corporate returns.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Contacted IRS or other relevant government organizations on behalf of clients to address issues related to tax self-preparation
  • Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns.
  • Reviewed client's tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
  • Oversaw team of 10 tax professionals handling up to 500 clients per year
  • Delivered comprehensive tax documentation required for accurate individual and corporate returns
  • Reviewed available data and compared it against tax code to determine exemptions, deductions, and potential liabilities

Property Manager

Blue Magma Residential
College Park, GA
12.2021 - Current
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Maintained sufficient number of units market-ready for lease.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Trained and motivated leasing staff during bi-monthly trainings.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Posted policies and rules in common areas for tenant review.
  • Processed security deposit refunds.
  • Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Developed policies and procedures for effective property management.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Assessed property, compiled information and wrote reports regarding findings for submission to director.
  • Administered operations to handle needs of more than 193 residents across 210 property units.

LIHTC Compliance Manager

Improsynergies
Atlanta, GA
02.2017 - 12.2021
  • Oversight of all LIHTC, HOME, HUD,and Section 8 related matters.
  • Base on income wait-list management.
  • Ensured income qualification for all applicants and as needed tenants on ongoing basis , including conducting annual re-certifications annually.
  • Working knowledge of Fair Housing , Human Rights , and ADA requirements
  • Primary liaison between company and various oversight agencies and funding partners; as well as primary liaison for staff to ask questions questions to ensure compliance.
  • Excellent written and verbal communication skills
  • Excellent organization skills
  • Strong personal initiative
  • Team Player
  • File Audits
  • Working knowledge of BPR preparations
  • Accounting
  • Yardi Operating Expert

Property Manager

New Age Management Group
Decatur, GA
06.2014 - 12.2016
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Boosted occupancy 100% by leveraging market knowledge and successful promotional strategies.
  • Maintained sufficient number of units market-ready at all times.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Completed final move-out walk-throughs with tenants to identify any required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Rent Manager Operating expert.

Assistant Community Manager

New Age Management
Decatur, GA
06.2011 - 06.2014
  • Improved processes through expense management.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Met with residents to gather information and develop effective solutions.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Introduced effective emergency resolutions and managed special projects.
  • Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
  • Managed community within established cost constraints.
  • Gained feedback useful in collaborating with business leaders to devise solutions.
  • Aided upper-level leaders by completing budgets and financial reports for executive action planning
  • Maintained productivity objectives by leveraging hands-on leadership abilities to effectively direct five person team
  • Worked with maintenance teams to keep fifty percent of open residences ready for viewing
  • Oversaw 5-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements

Leasing Agent

New Age Management
Forest Park, GA
01.2010 - 06.2011
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Monitored advertising effectiveness by gathering information about market competition in local area.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Recruited new residents through website advertising and marketing.
  • Scheduled various contractors to complete needed work on vacant and occupied units.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Used Yardi software to keep record of financial transactions and rental applications
  • Performed background checks on over 200 apartment applicants

Office Administrator

Air Traffic Services
Forest Park , Georgia
07.2008 - 12.2009
  • Delivered clerical support by handling range of routine and special requirements.
  • Supported management with proactive correspondence management, document coordination and customer relations.
  • Teamed with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration.
  • Reconciled account files and produced monthly reports to keep Management informed about office operations.
  • Interacted with customers by phone, email or in-person to provide information managed over 50 inbound calls daily.
  • Edited subcontractor proposals, project punch lists, transmittal and memorandums for organizational support.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Accounting

Manager

The Game Room Inc.
Atlanta , GA
01.2006 - 05.2008
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Evaluated report data to proactively adjust and enhance operations.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Recorded inventory sales into organization's weekly income report.
  • Accomplished multiple tasks within established time frames.
  • Approved regular payroll submissions for employees.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Accounting
  • Cut budgeting cost by 50% with expert cost saving skills

Education

BBA - Business Administration

Kaplan University
Davenport, IA
05.2008

Skills

  • Customer Services
  • MS Office Expert
  • Inbound Phone Call Handling
  • Financial Services Support
  • Expert knowledge of Yardi & Rent Manager Operating Systems
  • Tax Credit , LITHC , Section 8 working knowledge
  • Property Management
  • Annual Budgets
  • Organizational Skills
  • Data Collections
  • Operating Budgets
  • Tenant Relations

Timeline

Property Manager

Blue Magma Residential
12.2021 - Current

LIHTC Compliance Manager

Improsynergies
02.2017 - 12.2021

Certified Tax Preparer

Prestigious Tax Services
04.2015 - Current

Property Manager

New Age Management Group
06.2014 - 12.2016

Assistant Community Manager

New Age Management
06.2011 - 06.2014

Leasing Agent

New Age Management
01.2010 - 06.2011

Office Administrator

Air Traffic Services
07.2008 - 12.2009

Manager

The Game Room Inc.
01.2006 - 05.2008

BBA - Business Administration

Kaplan University

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Neisha McDayProperty Manager