Neisha Mulchan
Kissimmee
Summary
Results-driven nursing leader with over 10 years of progressive healthcare experience in clinical management, utilization review, and patient-centered care. Proven ability to lead interdisciplinary teams, optimize workflows, and implement quality improvement initiatives that enhance efficiency and elevate patient outcomes. Skilled in performance analysis, team development, and strategic planning to align healthcare operations with organizational objectives. Committed to fostering collaborative environments that promote excellence in service delivery and staff engagement.
Experienced with leading and managing teams to achieve operational excellence. Utilizes strategic planning and effective communication to drive team performance. Track record of fostering collaborative environment and meeting organizational objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Team Manager
VITAS Healthcare
05.2022 - Current
- Foster a collaborative team environment, enhancing communication and trust to improve morale and retention.
- Streamline daily operations and resource allocation, improving productivity and service delivery metrics.
- Analyze team performance data to identify opportunities for improvement; implement targeted training programs to build skills and accountability.
- Develop and implement new workflow processes, reducing task completion time while maintaining service quality.
- Lead initiatives to enhance patient care methodologies, ensuring compliance with regulatory and quality standards.
- Conduct team meetings to align staff goals, reinforce organizational objectives, and drive consistent performance.
Clinical Reviewer / Utilization Manager
Centers Plan for Healthy Living
01.2020 - 10.2022
- Reviewed clinical criteria, assessments, and medical records to determine medical necessity for patient care services.
- Collaborated remotely with interdisciplinary teams using advanced healthcare software and virtual communication tools.
- Ensured accuracy of medical documentation while addressing psychosocial, functional, and behavioral patient needs.
- Promoted cost-effective and patient-centered care solutions through evidence-based decision-making.
Licensed Practical Nurse
Recovery First, Inc.
06.2010 - 05.2012
- Supervised LPNs and Behavioral Health Technicians, ensuring adherence to patient care standards.
- Coordinated medical group discussions and collaborated with the Clinical Director to optimize care plans.
- Managed medication procurement and administration records, maintaining compliance with regulatory protocols.
- Conducted HIV testing coordination, phlebotomy, and TB screenings to support comprehensive patient care.
Education
Master of Science in Nursing (MSN) - Registered Nursing, Nursing Leadership
University of West Florida
Pensacola, FLSkills
- Team Leadership & Staff Development
- Workflow Optimization & Process Improvement
- Clinical & Utilization Review
- Quality Assurance & Compliance
- Interdisciplinary Collaboration
- Performance Metrics & Data Analysis
- Patient-Centered Care
- Strategic Planning & Operations Management
- Customer focus
- Employee scheduling
- Influencing skills
- Staff development
- Meeting facilitation
- Workforce planning
Affiliations
- American Nurses Association (ANA)
- Florida Nurses Association (FNA)
Certification
- Registered Nurse (RN) – Florida Board of Nursing
- Basic Life Support (BLS) – American Heart Association
Timeline
Team Manager
VITAS Healthcare
05.2022 - Current
Clinical Reviewer / Utilization Manager
Centers Plan for Healthy Living
01.2020 - 10.2022
Licensed Practical Nurse
Recovery First, Inc.
06.2010 - 05.2012
Master of Science in Nursing (MSN) - Registered Nursing, Nursing Leadership
University of West Florida