Neisha Rampersad

• Serve as a first point of contact for employee inquiries, concerns, and complaints, ensuring timely and empathetic responses.

• Assist in addressing and resolving workplace issues in collaboration with HR and management, following company policies and best practices.

• Provide guidance to employees and managers on company policies, procedures, and standards.

• Educate employees on HR programs, benefits, and compliance requirements to foster a better understanding of available resources.

• Maintain confidential records and documentation of employee relations cases, ensuring accurate and timely tracking of all issues.

• Document employee issues, complaints, and investigations, ensuring compliance with regulatory standards and internal policies.

• Assist in conflict resolution processes by gathering relevant information and supporting HR investigations as needed.

• Provide support to managers in conflict resolution, ensuring fair and consistent application of policies.

• Assist in preparing and maintaining reports on employee relations trends, turnover, grievances, and exit interviews.

• Support compliance with local, state, and federal employment laws, including EEO and antidiscrimination regulations.

• Assist with exit interviews, compiling insights to inform HR initiatives and improve the employee experience.

• Proactive engagement in quality initiatives and projects.

Responsibilities Human Resource

● Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.

● Explain company personnel policies, benefits, and procedures to employees or job applicants.

● Record data for each employee, including such information as addresses, absences, supervisory reports on performance, and dates of and reasons for terminations.

● Gather personnel records from other departments or employees. Examine employee files to answer inquiries and provide information for personnel actions.

● Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.

● Compile and prepare reports and documents pertaining to the personnel activities.

● Process and review employment applications to evaluate qualifications or eligibility of applicants.

● Arrange for advertising or posting of job vacancies and notify eligible workers of position availability.

● Provide assistance in administering employee benefit programs

Compliance

● Maintain documentation of compliance activities, such as complaints received or investigation outcomes.

● File appropriate compliance reports with regulatory agencies. ● Conduct or direct the internal investigation of compliance issues.

● Identify compliance issues that require follow-up or investigation

● Disseminate written policies and procedures related to compliance activities.

● Conduct periodic internal reviews or audits to ensure that compliance procedures are followed.

● Provide employee training on policies and procedures.

● Verify that all firm and regulatory policies and procedures have been documented, implemented, and communicated.

● Discuss emerging compliance issues with management or employees.

● Keep informed regarding pending industry changes, trends, and best practices and assess the impact of these changes on organizational processes.

● Advise internal management on the implementation or operation of compliance programs

● Direct the development or implementation of compliance-related policies and procedures throughout the organization.

• Updated HR database with new employee information, changes in benefits, and other details.
• Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
• Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
• Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
• Maintained up-to-date knowledge of HR best practices, applying this expertise when advising managers on employee matters.
• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
• Developed policies and procedures that align with company objectives and legal requirements.
• Oversaw hiring, staffing, and labor law compliance.
• Managed benefits enrollment by answering questions and aiding employees with login details.
• Answered employee inquiries regarding health benefits and 401k options.
• Reduced time-to-hire for critical positions, implementing efficient applicant tracking systems.

• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
• Maintained human resources information system and kept employee files up to date and accurate.
• Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
• Enhanced company culture by organizing team-building events and professional development opportunities.
• Supported human resources staff with new hire orientations and monthly departmental meetings.
• Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
• Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
• Reduced time-to-hire by optimizing interview scheduling processes, leading to faster decision making.
• Coordinated employee recognition programs, boosting morale and increasing overall satisfaction levels within the company.
• Managed FMLA requests and ADA accommodations, maintaining compliance with federal guidelines while supporting employee wellbeing.
• Conducted new employee onboarding and provided ongoing orientation training.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.