Neishlyann Matta Ramos
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Health Plan Advocate
Bloom Insurance Agency
03.2023 - 09.2023
- Responsible for conducting interviews to WellCare members. prepping them for Initial Care Plan visits or monthly check-ins with a RN and any other tasks assigned by management.
- Conducted 200+ interviews daily. Boosted customer satisfaction by 25% through high volume calls.
Shift Supervisor
Horizon Goodwill Industries
05.2022 - 03.2023
- Provided on-the-job training to new staff members.
- Educated customers about offerings. promotions and pricing to boost sales.
- Handled escalated customer concerns and emergencies in absence of manager.
- Increased store profits by 15% by maintaining attractive and well-organized displays and providing customer satisfaction.
Photography Agent
Horizon Goodwill Industries
05.2022 - 03.2023
- Responded promptly to customer inquiries and complaints in a professional matter.
- Utilized computer systems for tracking, information gathering and troubleshooting.
- Implemented new photography techniques resulting in an 80% increase in product views and a 10% increase in bids on the e-commerce website.
Customer Service Representative
Five Below
10.2020 - 08.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Improved customer retention by 25% through building strong relationships and personalized recommendations based on their needs.
Assistant Manager
Dollar General
01.2018 - 09.2020
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Boosted merchandise engagement by 20% through exceptional customer service leading to increased sales and customer satisfaction ratings.
Education
High School Diploma -
Esc. Superior Ileana De Gracia
Vega Alta, PR05.2016
Skills
- Bilingual English/Spanish
- Proficient in Microsoft Word, Excel and navigating multiple platforms at once
- Ability to input 50 words per minute
- Highly organized, detail oriented
- Multi-task, prioritize and manage time effectively
- Ability to exercise good judgement and make sound decisions independently; escalate issues appropriately
- Ability to work in a fast paced environment
Timeline
Health Plan Advocate
Bloom Insurance Agency
03.2023 - 09.2023
Shift Supervisor
Horizon Goodwill Industries
05.2022 - 03.2023
Photography Agent
Horizon Goodwill Industries
05.2022 - 03.2023
Customer Service Representative
Five Below
10.2020 - 08.2022
Assistant Manager
Dollar General
01.2018 - 09.2020
High School Diploma -
Esc. Superior Ileana De Gracia
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