Neishmarie Pagán Rivera
Summary
Professional with strong international travel expertise, adept in delivering exceptional customer support and ensuring passenger safety. Proven track record in team collaboration, adaptability, and effective communication. Seeking to leverage my dynamic customer service background to contribute to an organization's goals and drive success.
Overview
9
9
years of professional experience
Work History
International Flight Attendant
Flight Services International
05.2022 - Current
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Translator
LUMA Energy
11.2021 - 03.2022
- Translated documents from English to Spanish.
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
- Provided real-time interpretation services during conferences, contributing to seamless communication between speakers and attendees.
- Developed a strong working knowledge of industry-specific terminology through extensive research and continuous professional development.
Crew Leader
HEERETA P.R
07.2021 - 03.2022
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
Food Service Provider
El Meson Sandwiches
05.2016 - 12.2021
- Enhanced customer satisfaction by providing exceptional food service and maintaining a clean, welcoming environment.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Foreign Languages - French & Mandarin
University of Puerto Rico
Río Piedras01-2021
Skills
- Emergency situations management
- Multitasking and organization
- Strong vocabulary skills
- Training and coaching
- Customer assistance
- Critical thinking
- Team leadership
- Problem-solving
Timeline
International Flight Attendant
Flight Services International
05.2022 - Current
Translator
LUMA Energy
11.2021 - 03.2022
Crew Leader
HEERETA P.R
07.2021 - 03.2022
Food Service Provider
El Meson Sandwiches
05.2016 - 12.2021
Foreign Languages - French & Mandarin
University of Puerto Rico
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