Neïssa Ilestin
5512 Courtyard Dr Margate,USA
Summary
Friendly and reliable professional with experience in retail and guest services . Strong in customer service, organization, and multitasking, with a proven ability to create welcoming environments and handle busy shifts efficiently.
Overview
6
6
years of professional experience
Work History
Sales Associate & Visual Merchandiser
Nike, Sawgrass Mills Mall
09.2024 - 04.2026
- Delivered prompt, friendly service to customers, increasing repeat visits.
- Resolved product and service complaints professionally, improving customer satisfaction.
- Provided product recommendations and guidance to support sales growth.
- Collaborated with management to develop promotional displays that increased customer engagement.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction ratings.
Cashier/Back of House Team Member
Burlington Stores, Inc.
08.2024 - 10.2024
- Process customer transactions accurately, including cash, card, and gift payments.
- Provide personalized service by assisting customers in finding products and answering inquiries.
- Support store operations by stocking shelves and maintaining organized displays.
- Contributed to a positive shopping experience by greeting customers and resolving issues quickly.
Customer Service Representative
Jojo's Paradise
04.2020 - 08.2022
- Delivered prompt, friendly service to customers, increasing repeat visits.
- Resolved product and service complaints professionally, improving customer satisfaction.
- Provided excellent customer service in a high-traffic environment, assisting guests and maintaining a positive experience
Education
Associate of Arts - Nursing Science
Broward College
Fort Lauderdale, FL04.2026
High School Diploma - undefined
Christian Mixte Institute of Gedeons
Haiti06.2023
Skills
- Customer Service & Conflict Resolution
- Communication skills
- POS / Cash Register Operation
- Visual Merchandising & Display Setup
- Attention to detail
- Multitasking in fast past environment
- Time Management & Organizational Skills
- Team Collaboration & Adaptability
Languages
Spanish
Professional Working
French
Native or Bilingual
Timeline
Sales Associate & Visual Merchandiser
Nike, Sawgrass Mills Mall
09.2024 - 04.2026
Cashier/Back of House Team Member
Burlington Stores, Inc.
08.2024 - 10.2024
Customer Service Representative
Jojo's Paradise
04.2020 - 08.2022
High School Diploma - undefined
Christian Mixte Institute of Gedeons
Associate of Arts - Nursing Science
Broward College