Neissa Simon
Boynton Beach,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Medical Assistant Student
South Tech Academy
2018.08 - 2019.05
- Provided patient care under direct physician supervision.
- Observed and recorded patient conditions by assessing vitals.
- Assisted in medical procedures, contributing to positive patient outcomes.
- Participated in all scheduled rounds and teaching conferences.
Spa Receptionist
South Tech Academy
2019.08 - 2021.05
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
- Handled payments and processed credit card transactions.
- Developed relationships with guests to meet client needs and encourage repeat service.
CONCIERGE
woodfield country club
2022.09 - 2023.10
- Strong communication skills demonstrated through interactions with guests and vendors
- Proficient in managing reservations, coordinating transportation, and arranging special requests
- Excellent problem-solving abilities to handle guests' concerns and complaints effectively.
CUSTOMER SERVICE
Whole Foods Market
2021.10 - 2022.12
- Resolved customer inquiries in a timely manner, ensuring customer satisfaction and retention
- Handled high call volumes, demonstrating excellent communication and problem-solving skills
- Investigated and resolved complex customer issues, utilizing strong attention to detail and organizational skills.
Server
Banana Boat
2023.09 - 2024.05
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
MARKETING MANAGEMENT -
Palm Beach State College
Lake Worth, Florida05.2024
High School Diploma -
South Tech Academy
Boynton Beach, FL06.2021
Skills
- Communication
- Problem solving
- Multitasking
- Attention to detail
- excellent listener
- Time Management
- self-motivated
- Detail oriented
- consistent task-based work
- Critical Thinking
- Problem-solving abilities
- Customer Service
Languages
English
Native or Bilingual
creole
Native or Bilingual
Timeline
Server
Banana Boat
2023.09 - 2024.05
CONCIERGE
woodfield country club
2022.09 - 2023.10
CUSTOMER SERVICE
Whole Foods Market
2021.10 - 2022.12
Spa Receptionist
South Tech Academy
2019.08 - 2021.05
Medical Assistant Student
South Tech Academy
2018.08 - 2019.05
MARKETING MANAGEMENT -
Palm Beach State College
High School Diploma -
South Tech Academy
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