Neiver Baena
Kissimmee,FL
Summary
Quick learner and upbeat person who thrives on challenge. Proficient in following work order and accurately completing tasks.
Overview
7
7
years of professional experience
Work History
Service Technician
Northwood Ravin
09.2024 - 05.2025
- Evaluated systems according to predetermined checklist and noted issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Worked with diverse types of weather and ground conditions.
Maintenance
Mystic Dunes Resort Celebration
09.2018 - 09.2023
- Make sure the rooms are maintenance ready for the guest before they arrive.
- Hiring customer service to the check-in guest inside the units.
- Developed and managed preventive maintenance program using [Type] system to manage and document maintenance activities.
- Performed daily maintenance and safety checks of equipment.
- Completed preventive maintenance routines, documentation and procedures.
- Responded to maintenance calls and troubleshot devices.
- Performed minor and routine maintenance or repairs.
Education
High School Diploma -
American Senior High School
Hialeah, FL06.2016
Skills
- Teamwork
- Adaptability
- Ability to Multitask
- Fast Learner
- Work order prioritization
- Time tracking
- Diagnostics skill
- Technical support
- Hand tools
- Client education
- Attention to detail
Personal Information
Date of Birth: 05/03/97
Languages:
spanish: 100%
english: 70% and working on it.
Timeline
Service Technician
Northwood Ravin
09.2024 - 05.2025
Maintenance
Mystic Dunes Resort Celebration
09.2018 - 09.2023
High School Diploma -
American Senior High School
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