NEJAT SEID
Stone Mountain,GA
Summary
Recent graduate with a master's degree in healthcare administration and extensive experience in both the foreign and local healthcare industry. Over ten years of experience in clinical and managerial roles, focusing on developing and implementing strategic improvement and growth plans for diverse healthcare systems, public and private. Unique blend of strong business acumen and clinical expertise consistently enables overcoming challenges and achieving organizational goals. Visionary leader skilled at identifying critical issues and developing improvement plans that emphasize the organization's value and mission. Experience living in different parts of the globe brings a valuable global perspective to any team.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator Complex
Emory Healthcare
05.2024 - Current
- Collaborated with various departments to coordinate imaging and procedures at external facilities, including hospitals and outpatient radiology centers
- Delivered customer-focused service to enhance patient satisfaction, aligned with Emory’s service excellence pillars
- Oversaw referral management, handling both incoming and outgoing referrals to streamline patient services
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Accomplished multiple tasks within established timeframes.
- Achieved departmental goals by implementing and executing strategic plans and performance metrics.
- Established effective communication among team members for enhanced collaboration and successful project completion such as Structural Heart Tracker
- Monitored progress against established goals, adjusting schedules and resources as needed to keep clinic days on track.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Structural Heart Department Administrative Tasks
Emory Healthcare
05.2024 - Current
- Provided comprehensive administrative support to the department, ensuring smooth daily operations
- Prepared training manuals for new employees, streamlining the onboarding process and enhancing team productivity
- Documented meeting minutes, capturing key decisions and action items to ensure follow-up and accountability
- Created and designed engaging PowerPoint presentations for departmental meetings, improving communication and visual impact
Business Operation Coordinator
ONTARGET PEDIATRIC THERAPY
12.2023 - 05.2024
- Ensure the smooth daily operations of the business and constantly update the organizational board to facilitate internal communication channels
- Performing administrative tasks such ensure clinical documents have required details to submit for authorization
- Ensure client needs are met through scheduling, preference of services, and payment arrangement
- Onboarding new employees
- Develop a flow chart for existing and new employees
- Managing office supplies and maintenance of office equipment
Front Desk Coordinator
ONTARGET PEDIATRIC THERAPY
05.2023 - 12.2023
- Provided excellent customer service by responding promptly to guest requests and resolving issues quickly and efficiently
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel
- Assisted with check-in and check-out process by verifying identification and collecting payment information
- Coordinated the delivery of specialized treatments and therapies for pediatric patients
- Assisted in the development of new clinical programs or initiatives designed to improve pediatric outcomes
- Facilitated communication among parents and guardians, medical personnel, social workers, therapists., regarding patient needs
- We performed ongoing evaluations of existing programs and services focusing on quality improvement initiatives
Associate Nurse Unit Manager
MONASH HEART -JESSIE MCPHERSON
02.2014 - 05.2015
- Developed strategies to improve patient outcomes through quality improvement initiatives
- Ensured compliance with all applicable laws, regulations, and accreditation standards
- Assisted in the development and implementation of policies, procedures, and standards for nursing care
- Provided direct supervision to nursing staff including hiring, disciplinary action, staff assignments, and performance evaluations
- Collaborated with physicians, other healthcare providers, and administrative personnel to ensure optimal patient care delivery
- Participated in the budgeting process by preparing cost analyses of proposed programs or services
- Coordinated unit scheduling for nurses and other health professionals to maximize efficiency
- Evaluated new technology or equipment that could enhance patient care outcomes
- Implemented infection control protocols throughout the facility in accordance with regulatory requirements
- Attended meetings both internal and external focused on advancing healthcare initiatives or goals
- Actively participated in professional organizations relevant to the nurse unit manager role
- Charted and recorded confidential client file information, securing it under HIPAA laws
- Assisted physicians with diagnostic tests, therapeutic procedures, and other medical interventions
Critical Care Registered Nurse
MONASH HEART -JESSIE MCPHERSON
09.2009 - 02.2014
- Provided direct nursing care to critically ill patients in accordance with established policies, procedures, and standards of practice
- Coordinated patient discharge planning activities such as arranging follow-up appointments or home health services
- Educated family members on post-discharge care instructions for their loved ones
- Developed individualized plans of care based on assessment findings that addressed the needs of each patient served
- Collaborated with other healthcare team members regarding treatment plans for each patient served
- Maintained accurate records of patient assessments, treatments provided, medication administration times, and dosages prescribed by physicians
- Educated patients on health promotion and disease prevention strategies
- Ensured all clinical documentation was accurate, timely, complete, and compliant with federal and state regulations
- Managed patient records according to HIPAA guidelines while ensuring confidentiality of information
- Implemented evidence-based practices into daily operations to ensure the best outcomes for patients
- Conducted regular training sessions for staff on relevant topics such as safety protocols or changes in policy or procedure
- Served as a resource person for questions about medical terminology or coding issues from other departments
Graduate Registered Nurse
THE ALFRED HOSPITAL
02.2008 - 04.2009
- Achievements: completed Graduate Nurse program that includes four rotations in Cardiac Care
- Skills: Patient care, working with Multidisciplinary, multi-tasking, teamwork, and providing Basic Life Support (BLS)
- Administered medications and treatments according to physician orders
- Performed triage assessments of walk-in patients in a clinic setting
- Assessed, planned, implemented and evaluated nursing care for assigned patients
- Provided patient care and education to patients with chronic illnesses
- Monitored vital signs, administered injections, and provided assistance with medical procedures
- Documented patient progress notes accurately and efficiently in the electronic medical record system
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services
- Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars
- Utilized critical thinking skills to assess clinical situations quickly and accurately
- Maintained a safe environment for all patients by adhering to infection control policies and procedures
- Provided emotional support and comfort to families during difficult times
Education
Master's degree - healthcare administration
University of Maryland Global Campus
Adelphi, MD11.2023
Post Graduate Certificate - Cardiac Care
DEAKIN UNIVERSITY
Melbourne, Australia 10.2011
Bachelor Science - Nursing
Victoria University
Melbourne, Australia05.2007
High school -
Addis Ketma Secondary School
Addis Ababa, Ethiopia01.2001
Skills
- Healthcare Operation
- Strategic Planning
- Business Correspondence
- Critical thinking
- Operational efficiency
- Meeting scheduling
- Spreadsheet creation
- Excellent oral and written communication
- Problem-solving skills
- Calendar management
- Interdisciplinary collaboration
- Travel arrangement
Certification
Post Graduate Certificate on Cardiac Care, DEAKIN UNIVERSITY, 10/2011
Awards
- Masters on Healthcare Administration, UNIVERSITY OF MARYLAND GLOBAL CAMPUS, 11/2023
- Post Graduate Certificate on Cardiac Care, DEAKIN UNIVERSITY, 10/2011
- Registered Nurse, VICTORIA UNIVERSITY, 05/2007
Community Service
Principal Advisory Committee, 2020, 2023, Served as a principal advisor committee at a local Elementary school. Key partner for an engagement of the local community, advising the principal in programs that improve the children's experience in a school environment and involved in fundraising programs.
Languages
Amharic
Full Professional
Timeline
Patient Care Coordinator Complex
Emory Healthcare
05.2024 - Current
Structural Heart Department Administrative Tasks
Emory Healthcare
05.2024 - Current
Business Operation Coordinator
ONTARGET PEDIATRIC THERAPY
12.2023 - 05.2024
Front Desk Coordinator
ONTARGET PEDIATRIC THERAPY
05.2023 - 12.2023
Associate Nurse Unit Manager
MONASH HEART -JESSIE MCPHERSON
02.2014 - 05.2015
Critical Care Registered Nurse
MONASH HEART -JESSIE MCPHERSON
09.2009 - 02.2014
Graduate Registered Nurse
THE ALFRED HOSPITAL
02.2008 - 04.2009
Bachelor Science - Nursing
Victoria University
Post Graduate Certificate on Cardiac Care, DEAKIN UNIVERSITY, 10/2011
Master's degree - healthcare administration
University of Maryland Global Campus
Post Graduate Certificate - Cardiac Care
DEAKIN UNIVERSITY
High school -
Addis Ketma Secondary School
Similar Profiles
Chaca AsbeyChaca Asbey
Revenue Cycle Specialist III at Emory HealthcareRevenue Cycle Specialist III at Emory Healthcare
Amy McGuireAmy McGuire
Talent Acquisition Leader / Sr Executive Recruiter at Emory HealthcareTalent Acquisition Leader / Sr Executive Recruiter at Emory Healthcare
CHARNAYE BOSLEYCHARNAYE BOSLEY
Enterprise Director Breast Imaging at Emory HealthcareEnterprise Director Breast Imaging at Emory Healthcare