Nejc Devetak

• Provided technical support for internal systems and devices.
• Developed and maintained scripts on Raspberry Pi using Linux-based environments.
• Assisted in the development and updates of internal web interfaces using HTML.
• Analyzed problems and worked with teams to develop solutions.
• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
• Sorted and organized files, spreadsheets, and reports.

-Provided personalized advice to customers to help them choose the most suitable smartphone based on their needs.

-Focused primarily on promoting Huawei products and increasing brand awareness.

-Offered additional support such as applying screen protectors and assisting with basic device setup.

Diploma Project – Online Casino

Designed and developed a full-featured online casino platform as part of the final thesis, presented successfully at the graduation defense.

Built with Laravel (PHP framework), HTML, CSS, and MySQL, following industry-standard architecture and secure coding practices.

Implemented full user account system with authentication, wallet management, and transaction history.

Developed an admin panel for managing users, viewing analytics, and controlling game availability.

Integrated real demo slot games from multiple providers via aggregator access, simulating production-like environment.

Focused on security (SQL injection prevention, secure sessions, input validation) and responsive design for all devices.

Documented entire system flow, ER diagrams, and testing process in the thesis.

• Documented standard operating procedures for consistent technical support delivery across the organization.
• Increased customer satisfaction by providing prompt and accurate technical support.
• Provided technical support during process audits, ensuring adherence to regulatory requirements.
• Provided technical support to customers experiencing difficulties with their mobile devices or services.
• Troubleshooting platform issues, resolving customer inquiries, and ensuring smooth operation of gaming services.
• Collaborating with development teams to escalate and resolve complex technical problems.
• Maintaining clear communication with international partners to deliver timely solutions.