Nejra Brnjak

• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Processed returns, exchanges, and refunds in accordance with company policies.
• Greeted customers and provided exceptional customer service.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Processed credit card transactions quickly and securely.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Used technology resources to assist customers in locating and selecting items.
• Helped customers find specific products, answered questions, and offered product advice.
• Answered incoming telephone calls to provide store, products and services information.
• Organized store by returning merchandise to proper areas and restocked displays.
• Placed special orders or called other stores to find desired items.
• Recommended, selected and located merchandise based on customer desires.
• Bagged or packaged purchases and wrapped gifts.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Answered store and merchandise questions and led customers to wanted items.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Assisted in visual merchandising, creating appealing displays that capture customer interest.

Performed cashier duties accurately, with attention to detail, and minimal errors.
Analyzed customer feedback to improve the services provided by the organization.
• Utilized problem-solving techniques to resolve conflicts between customers and staff members.
Demonstrated strong communication skills while working with customers, colleagues, and the management team.
• Maintained an organized work environment, and handled store operations efficiently.
• Worked collaboratively within a team setting to achieve daily goals set by management.
Evaluated product quality standards before releasing them into the marketplace.
• Provided excellent customer service and resolved customer inquiries in a timely manner.
Fostered positive relationships with both customers and coworkers through professional interactions.